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Outsource magazine: thought-leadership and outsourcing strategy | March 27, 2017

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India

Ten tips for doing business with Indians

October 21, 2014 | 1

We Indians have a lot of quirks. No doubt, people from other cultures have their quirks too, but arguably, we Indians have more of them. Maybe it’s because we’ve had thousands of years of civilisation to acquire these idiosyncrasies, or … Read More

Is your offshore research partnership in good hands?

October 14, 2014 |

It is people who create effective relationships…or destroy them. And this certainly holds true for research offshoring partnerships. No doubt research offshoring relationships need to have robust institutional and process frameworks at their base. You need a comprehensive contract, service … Read More

The Indian IT industry: challenges within

August 29, 2014 | 2

In the last two decades the IT and IT-enabled services (ITES) industry in India has grown at an astounding rate and created significant value for stakeholders – as well as having contributed immensely to the Indian socioeconomic scenario. While poverty … Read More

New frontiers in outsourcing: Sustainable Impact Sourcing

August 19, 2014 |

Several ancient philosophies say that only those who make a significant positive impact to the societies in which they operate can sustain over a long period of time. This has been proven time and again for both individuals – Buddha, … Read More

OPINION: A new world order beyond automation and offshoring

August 5, 2014 | 2

Centuries ago, many Indians believed that crossing the oceans is a sin. Even though they had built ships that could work in oceans, it was still felt that crossing the oceans was a sin. Of course, there are different views … Read More

Different Worlds, Different Ways (Part 2)

July 16, 2014 |

To read the first part of this article, click here…

In all three patterns the people involved need to be approached based on their professional, mental and emotional standing with regards to the outsourcing programme. Those who have fears and … Read More

Different Worlds, Different Ways (Part 1)

July 15, 2014 | 1

It is autumn 2013; we are in the Indian city of Pune. Twenty Indian project managers, business analysts and software engineers have gathered in a training room. They want to learn how they can successfully bring the cooperation with a … Read More

OPINION: “It is not robots, but humans who can save the economy…”

May 27, 2014 |

I am an industrial engineer by qualification, and I love business process improvements as well as workflow automation. Being in the BPO industry it is one of our responsibilities to deliver faster and accurately, handling data securely.

There has been … Read More

How technology is transforming Indian elections

May 12, 2014 |

Today’s buzzwords are mobility, big data, analytics, social media, and digital. These technologies are expected to drive the future competitiveness of corporations (and the profitability of IT providers). But the application of such technologies goes far beyond the business world … Read More

Q&A: BVR Mohan Reddy, NASSCOM

May 8, 2014 |

Later this month, a trade delegation from the Indian National Association of Software and Services Companies (NASSCOM) will be presenting at the Nordic IT Sourcing & Innovation 2014 event in Stockholm, Sweden, as part of a broader mission to the region. Ahead … Read More

The culture chasm: an ongoing debate…

April 25, 2014 |

Those of you who are members of the Outsource Global Community LinkedIn group (and if you’re not, why not? You can sign up here) may be aware of a very interesting discussion which has been playing out over the last … Read More

Will the Indian elections have an impact upon outsourcing?

April 11, 2014 |

For many of us in India, Election 2014 appears qualitatively different from previous elections. Of course, the noise levels are higher and much more money is being spent to generate the noise, but there are several fundamental changes.

First, this … Read More

Q&A: Stephanie Wilson, Firstsource

January 22, 2014 |

Stephanie Wilson is Executive Vice President, Operations at Firstsource Solutions Limited. We caught up with Stephanie to discuss trends in outsourcing (specifically from a customer contact perspective); the shifting on/offshore balance; the rise and rise of web chat and social … Read More

Firstsource

October 9, 2013 |

Firstsource is an innovative provider of customer-centric business process services. With a network of 47 delivery centres spread across the UK & Ireland, US, Philippines, India and Sri Lanka, Firstsource provides outsourced solutions to organisations in the Telecommunications & Media, … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

From Cheap Labour to Business Partner

June 27, 2013 | 1

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

Is the offshoring trend of the last few decades now reversing, with IT service providers and their customers opting for onshore alternatives? It may be true that lower-cost IT … Read More