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Outsource magazine: thought-leadership and outsourcing strategy | March 24, 2017

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Obama’s maiden voyage

November 3, 2010 |

As US President Barack Obama primes himself for his imminent visit to India next month, the question on everyone’s lips is whether or not he will be able to rebuild the bridges he burnt with the strong anti-outsourcing stance he … Read More

Is there any value to being Number 1?

October 15, 2010 |

As a small child I remember standing back-to-back with my dad and measure my growth.  Each time, I was successively closer to reaching his height.  It seemed as the days wore on and slow gradual progress was made it meant … Read More

Hosting a global event – what can we learn about outsourcing governance?

October 12, 2010 |

As you read the headline, you’re probably wondering what hosting a global event and sourcing have got to do with each other. Well if I said Delhi 2010 Commonwealth Games, then you will get the picture.

If major sourcing programmes … Read More

Location, location, location

October 7, 2010 |

Driven by technological forces and the associated communications revolution that have fuelled globalisation over the last 30 years, outsourcing has emerged as perhaps the key strategic business process essential for the successful modern-day organisation. The large-scale outsourcing of manufacturing jobs … Read More

Commonwealth Games could become costly for India

October 7, 2010 |

In a highly competitive industry, offshore destinations all over the world are fighting to achieve credibility as they look to win foreign investment. Indeed, the past decade has seen India build a name for itself in offshoring BPO, and ITO … Read More

Nothing north of Watford

September 21, 2010 |

“Make it In America” is Obama’s newest jobs battle cry. Not to be undone, David Cameron went to Bangalore to push for jobs creation in Britain. With unemployment in the US alone at over 1.4 million people who have been … Read More

Culture Clash

September 20, 2010 |

India is the workshop of the outsourcing world – so isn’t it funny that cultural misunderstandings still dog interactions between the workshop and the West? Funny, that is, until the costs start mounting up… In this Outsource exclusive, we bring … Read More

Are you a Paper Tiger? The culture of contracts

September 17, 2010 |

The core of all outsourcing relationships lies in an agreement. It makes no difference if you are sourcing payroll services, pharmaceutical research or call center services: the situation at its core is the same.  The difference is the BRIC countries … Read More

Economics is a great leveller

September 16, 2010 |

“You are taking away jobs and making so many jobless in the US,” said a visitor to the Offshore Centre that I headed in my previous job, giving me a smirk.  I replied, “Before continuing, I would like to show … Read More

Outsourcing to South Africa

September 8, 2010 |

From Zennovation, Zensar Technologies.

“Zensar Technologies’s Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Africa can grow as an outsourcing hub and how both India and SA can cooperate and work with each other”

Read More

Sex clip outrages BPO workers

September 3, 2010 |

Workers in India’s BPO industry have voiced their discontent at being stereotyped as having loose sexual morals following the online publication of a film showing a call centre supervisor having sex with his apparent subordinate. The clip – entitled ‘Gurgaon … Read More

Indian grads lack skills: survey

September 3, 2010 |

A study published this week reveals continued deficiencies in the preparedness of Indian technical graduates for professional careers within IT services organisations. The study, carried out by assessorsAspiring Minds, surveyed over 40,000 graduates from colleges in 12 states country-wide – … Read More

Indian ER&D share grows

September 3, 2010 |

India’s share of the $1.1tn global engineering research and development market grew to $8.3bn in 2009 – and is set to shoot up to £45bn by 2020, according to a new study from Booz & Co in collaboration with Indian … Read More

Indian strike soothed by US break

September 2, 2010 |

A nationwide strike in India which brought parts of the country to a standstill on Monday – and saw well over 4,000 arrests made in Delhi alone – had “manageable” repercussions for the country’s BPO space, according to industry leaders … Read More

Nasscom prepares for US lobbying

November 30, 1999 |

Indian IT/ITES association Nasscom is to attend the Global Services Summit in Washington, DC on September 22 to make the case for an outsourcing-friendly immigration policy to the Obama administration, the Indian press reported this week. Delegates from a number … Read More

Gartner names offshore Top 30

November 30, 1999 | 2

While India remains the prime location for IT offshoring, new contenders have entered the market, according to analyst firm Gartner, which has published a list of 30 destinations for outsourcing.

The countries were rated according to 10 criteria that will … Read More