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Outsource magazine: thought-leadership and outsourcing strategy | June 24, 2017

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North America / Caribbean

Starting with risk in mind

December 7, 2010 |

Before we get too joyous with the festivities descending upon us, I thought it important to remind ourselves of what sourcing governance must be all about – managing risk.

When I hear folk talking about the massive rewards that are … Read More

Skip the “pick and plunk” – use storyboards to plan your solution sell

December 3, 2010 |

When responding to RFPs, service providers all too often fail to devote optimal thought-time to the presentation of a solution that fully addresses each prospect’s unique situation. Instead, they resort to the unfruitful “pick and plunk” method, pulling content from … Read More

Obama runs into a BRIC wall

November 22, 2010 |

During Barack Obama’s first trip to India he shouted out the importance of good ties with the US, implored India to include companies like GE into its plans for infrastructure growth, and demanded that India “keep up their end of … Read More

The Knowledge Congress

November 15, 2010 |

The Knowledge Congress is a series of live webcasts produced by The Knowledge Group, LLC, which examine trends, regulatory, and technology changes across a variety of industries.

“We bring together the world’s leading authorities and industry participants through informative two-hour … Read More

Team International Inc

November 15, 2010 |

TEAM International is a US owned and managed custom software development organization headquartered in Orlando, Florida with an Offshore Development Center (ODC) based out of Kharkov, Ukraine. Our ODC is headed and led by an experienced US management team permanently … Read More

Winds of change: reflections on US healthcare reform

November 11, 2010 |

US healthcare reform, officially titled The Patient Protection and Affordable Care Act or PPACA, became law in the United States on March 23, 2010.  However with the results of this week’s US mid-term elections, many are questioning the fate of … Read More


November 9, 2010 |

SharedXpertise Summits series of conferences, webinars, and other events bring together the professions leading thinkers and practitioners to share best practices and build relationships that improve the profession of the 3 main portfolio entities.

Read More

Is there any value to being Number 1?

October 15, 2010 |

As a small child I remember standing back-to-back with my dad and measure my growth.  Each time, I was successively closer to reaching his height.  It seemed as the days wore on and slow gradual progress was made it meant … Read More

The power of direct needs association

October 14, 2010 |

During a recent search for a new mobile phone, I had two distinctly different sales experiences. At my first stop, the salesperson instantly said, “A lot of people select this phone because of its large screen.” Okay, I thought, that’s … Read More

Last-minute event in New York on October 13th

October 12, 2010 |

Sadly it seems as if the Global Sourcing Forum scheduled for Oct 13th & 14th in New York has been cancelled / postponed.

If you are in New York for the event, or for any other reason for that matter, … Read More


October 7, 2010 |

We are the members of New Brunswick’s contact centre community. Our industry employs over 18,000 people in our province, representing nearly 1 in 20 employed New Brunswickers. We offer excellent salaries and benefits packages, with career advancement and development opportunities … Read More

Nothing north of Watford

September 21, 2010 |

“Make it In America” is Obama’s newest jobs battle cry. Not to be undone, David Cameron went to Bangalore to push for jobs creation in Britain. With unemployment in the US alone at over 1.4 million people who have been … Read More

Culture Clash

September 20, 2010 |

India is the workshop of the outsourcing world – so isn’t it funny that cultural misunderstandings still dog interactions between the workshop and the West? Funny, that is, until the costs start mounting up… In this Outsource exclusive, we bring … Read More

RPO Comes of Age

September 20, 2010 |

For some organisations, RPO is just another buzz word. For a growing proportion of businesses worldwide, however, outsourcing the recruitment process is resulting in the same kind of mouth-watering efficiency and cost gains as other, more familiar forms of outsourcing

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Digital trailblazer

September 20, 2010 |

One of the largest and most influential publishing companies in the world, Hearst is at the forefront of the digital revolution. CIO Debra Robinson explains how embracing outsourcing has been a crucial factor in maintaining that position

Outsource: Debra, let’s … Read More

Are you a Paper Tiger? The culture of contracts

September 17, 2010 |

The core of all outsourcing relationships lies in an agreement. It makes no difference if you are sourcing payroll services, pharmaceutical research or call center services: the situation at its core is the same.  The difference is the BRIC countries … Read More