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Outsource magazine: thought-leadership and outsourcing strategy | May 29, 2017

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North America / Caribbean

Economics is a great leveller

September 16, 2010 |

“You are taking away jobs and making so many jobless in the US,” said a visitor to the Offshore Centre that I headed in my previous job, giving me a smirk.  I replied, “Before continuing, I would like to show … Read More

Op2i Outsourcing Survey 2008 Exec Summary

September 7, 2010 |

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.

The survey had already gathered … Read More

Op2i Outsourcing Survey Report

September 7, 2010 |

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.

The survey had already gathered … Read More

Is ethical guidance for legal outsourcing imminent?

September 6, 2010 |

Over the last five years the legal process outsourcing (LPO) industry has begun to take off with global law firms and corporations, including Simmons & Simmons, Microsoft, Allen & Overy and Rio Tinto announcing major LPO initiatives. The outsourcing of … Read More

US bank outsourcing to hit $67.2bn

September 3, 2010 |

A new report published by researchers Marketsandmarkets estimates that US banks will outsource back-office activities totalling $67.2 billion in 2015. The study estimates annual market growth of 7.6 per cent from 2010 to 2015, while assessing the proportion of the … Read More

Texas ‘to end IBM deal’

September 3, 2010 |

The Texan Department of Information Resources is almost certain to terminate its $863m data centre outsourcing deal with IBM after Big Blue’s proposed solutions to the ongoing impasse over alleged service and equipment deficiencies (see previous story) were described by … Read More

Warning over IBM Texas deal

September 3, 2010 |

The $863m data centre outsourcing contract between the Texas Department of Information Resources (DIR) and IBM is under increasing pressure this week after the Texan State CIO Karen Robinson warned Big Blue that it has 30 days to resolve a … Read More

Indian strike soothed by US break

September 2, 2010 |

A nationwide strike in India which brought parts of the country to a standstill on Monday – and saw well over 4,000 arrests made in Delhi alone – had “manageable” repercussions for the country’s BPO space, according to industry leaders … Read More

Q&A: Don Peppers, Peppers & Rogers

August 1, 2010 |

Don Peppers is one of the world’s foremost authorities on customer-focused relationship management. With his business partner Martha Rogers, he is the author of several game-changing books on relationship management and the customer experience; Outsource caught up with Don to get … Read More

Perot expands into engineering

November 30, 1999 |

Perot Systems has expanded into outsourced engineering services through the acquisition of eServ for $21 million in cash.

The deal, which includes the payment of additional $7 million if certain performance targets are met, broadens the firm’s suite of BPO … Read More

Gartner names offshore Top 30

November 30, 1999 | 2

While India remains the prime location for IT offshoring, new contenders have entered the market, according to analyst firm Gartner, which has published a list of 30 destinations for outsourcing.

The countries were rated according to 10 criteria that will … Read More

CCSI Technology Solutions rebrands

November 30, 1999 |

IT outsourcing specialist CompuCom Systems has rebranded its Canadian operations from CCSI Technology Solutions to CompuCom Canada, according to a company statement earlier this week. The name-change means all CompuCom’s North American operations will now enjoy brand homogeneity with one … Read More

HCL secures $500m Merck contract

November 30, 1999 |

Indian outsourcing provider HCL Technologies has announced a massive five-year deal with pharma leviathan Merck & Co (Merck Sharp & Dohme in territories outside the United States and Canada) worth $500 million. The deal, which will see HCL Technologies providing … Read More

AECOM wins US Army, road deals

November 30, 1999 |

California-based AECOM Technology has announced the award of a design and planning contract by the US Army Corps of Engineers worth over $21 million (£14.6m). The deal covers the new US Army Pacific Command & Control Facility Complex in Fort … Read More

Nasscom prepares for US lobbying

November 30, 1999 |

Indian IT/ITES association Nasscom is to attend the Global Services Summit in Washington, DC on September 22 to make the case for an outsourcing-friendly immigration policy to the Obama administration, the Indian press reported this week. Delegates from a number … Read More