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Outsource magazine: thought-leadership and outsourcing strategy | May 27, 2017

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Safe and Sound?

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

The security of data and processes lies at the very heart of outsourcing – but is your organisation doing enough to protect itself and its partners?

Famously, “the strength … Read More

Head-to-Head: Duncan Aitchison & Rick Simmonds

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

In the second instalment of our new Head-to-Head series, we turn to the advisory space for cutting-edge thought-leadership, as TPI’s Duncan Aitchison and Alsbridge’s Rick Simmonds look at outsourcing … Read More

More Than Just a Headcount

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

 

A census is an indispensable tool for any government: without accurate data, the most important projects can end up costing vast sums while yielding very little. As … Read More

Fear and Loathing and Lost Wages

April 6, 2011 |

A spectre is haunting outsourcing – the spectre of M&A. All over the corridors of power I hear whispers of fear: “Are we… are we being bought?” “I don’t know… They’re all in the boardroom…” “But…” “…I know…”

Every time … Read More

All in the Game

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Leading academics charted a path that challenges the conventional definition of winning. Smart companies are applying these concepts, showing that win-win thinking is not just something nice to say: … Read More

TOP TEN: Communicating with Prospects

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Last summer I read a fascinating Wall Street Journal article entitled “Lost in Translation”. While the main thrust of the article was the extent to which language influences culture, … Read More

Paperless Money

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

One of the most prominent areas of growth in the global outsourcing space in recent years has been the set of activities which collectively can be considered as “document … Read More

The Future is Now

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Virtual Assistance and Artificial Intelligence are here for customer service and sales – so what does this mean for the CRM space?

What is happening to advance the relationship … Read More

How can users work towards online safety?

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

The level of understanding of what actually constitutes a secure application (or indeed a website) is starting to improve.  An important phrase is “non-repudiation” – so what does this … Read More

OPINION: Why outsourcing executive responsibility is not what it seems

April 5, 2011 |

All too often justifications advocated  by company executives to outsource business functions are peppered with terms like cost reduction, improved time to market, increased operational efficiency, risk transfer – all of which make great business sense – and are buttressed … Read More

Understanding Value

April 5, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

 

 

Nearly 60% of companies don’t know the value of their own outsourcing arrangements, says Ian Macgregor – so what does this cost them, and how can this … Read More

Social Issues

April 4, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

 

Does “social” equate to more or fewer opportunities for outsourcers?

I have recently discussed how the cloud can bring opportunities for outsourcers. In many ways, the cloud is … Read More

Right From The Start

April 4, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

In the third article in a series of five, the National Outsourcing Association’s Programmes Director Chris Halward examines a critical aspect of outsourcing (and one of … Read More

The Relationship Management Centre

April 4, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Changing business practices and modes of communication require a change in an organisation’s mindset in order to optimise its relationships with its customers, bringing all its channels into close … Read More

A New Reckoning?

April 4, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Could changing accounting practices be about to send tremors through boardrooms around the world? Outsource investigates…

2011 has barely begun and so much is changing in … Read More

Accelerating Innovation in a Regulated World

April 4, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

How can regulation and innovation – frequently considered to be opposing forces – combine successfully? And what roles should policymakers and companies respectively play to ensure the success of … Read More