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Outsource magazine: thought-leadership and outsourcing strategy | March 24, 2017

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March 22, 2011 |

Chile-IT is a private-public partnership of leading IT companies based in Chile, that helps North American companies grow their business by working with higher value IT solutions.

We source the best companies and ensure their certification to meet your needs … Read More

Innovation takes two

March 21, 2011 |

As the outsourcing industry has matured, buyers and providers have gotten better at crafting solid contracts, transitioning smoothly, and managing delivery across significant geographic and cultural boundaries.  However, many customers continue to be disappointed by the lack of innovation or … Read More

Food for thought for encouraging enterprise growth ahead of the budget

March 17, 2011 |

It’s that time of year again, as pens are sharpened, teeth are grated and everyone wonders if and how they will be affected by the budget announcement.  Of course, we’ve already seen a significant amount of belt-tightening as a result … Read More

Visa fraud puts the spotlight back on outsourcing

March 9, 2011 |

At a time when a sustained period of unemployment is proving problematic for organisations all over the world, the news of charges faced by Infosys Technologies over tax and visa fraud has posed new questions about the way the outsourcing … Read More

A shift to the right?

March 8, 2011 |

The UK government is taking a close, hard look at how it does business. Its review reaches beyond savings strategies into fundamental questions about government IT and outsourcing. Potential public sector approaches including multisourcing, offshoring, shared services, open source and … Read More

A perfect storm is coming for call centres

March 8, 2011 |

Today, call and contact centres are operated at high efficiency standards.  That’s due to high costs in labour, brick and mortar and technology.  We manage them with service level agreements (SLAs), metrics and to a given budget.  No surprise there.  … Read More


March 8, 2011 |

ESC is the pioneer of Indian ICT Exports with a large membership of Indian ICT enterprises. ESC is committed to assist member exporters compete globally and maintain their supremacy in the IT and electronics sector by creating a conducive, enabling … Read More

Intercomp Global Services

March 8, 2011 |

Intercomp has been providing F&A and HR outsourcing services in Russia and the CIS for 19 years, assisting clients to achieve high efficiency in their business processes.

Today more than 600 specialists work at Intercomp offices in Moscow, St. Petersburg, … Read More

Double dip: outsourcing opportunities, not obstacles?

March 4, 2011 |

The grim news of a GDP contraction in the fourth quarter of last year of 0.6% on revised figures just released by the Office of National Statistics has sent ripples of fear through corporate UK and caused shudders among policymakers. … Read More

Big Society: big trouble for public sector workers?

March 4, 2011 |

In recent weeks, we’ve seen the Prime Minister fiercely defending his Big Society project against criticisms that it is just a ‘cover’ for spending cuts. Mr Cameron’s claim is that the initiative is aimed at building what he calls a … Read More

Adam Smith and outsourcing

March 2, 2011 |

What does Adam Smith tell us about outsourcing? The answer is somewhat complicated: Nothing directly, but then again everything.

I’ll explain. Obviously, the term outsourcing did not exist when Smith, the founding father of economics, was alive – but it … Read More

EOA Germany

March 2, 2011 |

The EOA Germany is the German chapter of the EOA – the only pan-European Association for Effective Outsourcing.

Our Members are European companies who have outsourced (or are about to outsource) significant parts of their IT, business processes or infrastructure, … Read More

Middle-market vendor governance: definition and implementation

March 1, 2011 |

Governance is crucial to the success of an outsourcing relationship between a client and its vendors.  It is the glue that forms the operational structure, as well as the authority and guiding principles to ensure a healthy relationship.  A governance … Read More

Don’t let bad content spoil your solution

February 28, 2011 |

A few weeks back I went to see my niece dance in an amateur-produced village pantomime. At the beginning it was very difficult not to like – happy audience, enthusiastically amateur actors, fun songs, cheesy jokes, a warm community feeling. … Read More

The drive towards transparency

February 25, 2011 |

In recent times, we’ve seen remarkable progress made on public sector transparency in this country, a development which has been helped by the government’s decision last week to announce that it is launching a new website for procurement contractors looking … Read More

How outsourcers manage human capital (Part 2)

February 24, 2011 |

Outsourcers continue to enter new markets requiring them to make decisions on management styles.  Do they keep with their home business culture, spreading it across the world or adapt to local needs?

This is the second part (read the first … Read More