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Outsource magazine: thought-leadership and outsourcing strategy | April 28, 2017

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Philippines

Is the Philippines’ political unrest an opportunity for other BPO markets?

October 31, 2016 |

I visited Cape Town and Durban recently as a guest of BPESA (Business Process Enabling South Africa) and attended the South Africa BPM Summit 2016. The summit featured local business leaders, industry influencers, and politicians eager to create jobs in … Read More

Q&A: Atul Vashistha, NeoGroup

May 11, 2016 |

Atul Vashistha is the CEO and chairman of global services and sourcing advisory firm NeoGroup, as well as the former (as of last month) chairman of the Nearshore Executive Alliance (NEA). Continuing our series of interviews from the recent SIG … Read More

Q&A: Toni Jackson, SAP Fieldglass

April 27, 2016 |

Toni Jackson is the Director of SAP Fieldglass, APAC, responsible for launching the brand in the region and subsequently growing the business to encompass a team of over 50 serving some of the largest organisations in Australia and beyond. Ahead … Read More

SIG (Sourcing Industry Group) Expands Global Footprint with Acquisition of Outsource Magazine

January 15, 2016 |

Press release: Jacksonville, Fla. (PRWEB) January 12, 2016

SIG, the premier membership organization for sourcing, procurement and outsourcing executives, today announces the acquisition of Outsource magazine and welcomes Jamie Liddell to the SIG executive team.

Jamie joins SIG to head … Read More

More bang for your buck: four ways impact sourcing adds value to your outsourcing spend

January 29, 2015 |

In the past several years, socially responsible outsourcing has increased in scale and quality, becoming a commercially viable solution and an emerging market trend. Recognitions by the Global Sourcing Council, IAOP, the Rockefeller Foundation, plus research by Accenture, Avasant, Everest … Read More

OPINION: Why marketing, branding, and communications by offshore providers are so ineffective

December 2, 2014 | 2

“When it comes to effective marketing, it is not what you say that matters, it is how you say it.  Ask any dog.”  – Thom Mead

“The inability to set aside something that you know but that someone else does … Read More

Quick, painless and easy LPO: 8 facets of client onboarding

September 4, 2014 |

I am often asked, in my consulting practice, about the most challenging offshoring projects I have experienced – the most problematic ones and the actions I undertook, the methodologies I employed to drive them to eventual success. While this is … Read More

Q&A: Stephanie Wilson, Firstsource

January 22, 2014 |

Stephanie Wilson is Executive Vice President, Operations at Firstsource Solutions Limited. We caught up with Stephanie to discuss trends in outsourcing (specifically from a customer contact perspective); the shifting on/offshore balance; the rise and rise of web chat and social … Read More

Firstsource

October 9, 2013 |

Firstsource is an innovative provider of customer-centric business process services. With a network of 47 delivery centres spread across the UK & Ireland, US, Philippines, India and Sri Lanka, Firstsource provides outsourced solutions to organisations in the Telecommunications & Media, … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Quality trumps cost-cutting in outsourcing shift

May 29, 2013 |

Businesses are increasingly prioritising quality over cost in terms of which countries and which firms they turn to for their outsourcing needs. Companies are seeking more sophisticated skills and capabilities to adapt to the ever-faster pace of change in business … Read More

A rising dollar and strong Asian competitors shook up the Aussie BPO sector

May 28, 2013 | 1

There are parallels between the Australian outsourcing sector and the Australian car industry. I saw an article in our local media and saw immediately the common theme with the Australian outsourcing sector.

In the mid-1960s, when Australia’s trade minister Sir … Read More

Top nine reasons to outsource to the Philippines

April 22, 2013 |

Up until two years ago, India had been the world’s biggest BPO provider. However, since the very first calls were taken there in 1997, there has been an extraordinary rise in popularity of the Philippines as a BPO destination … Read More

BPAP

August 6, 2012 |

The Business Processing Association of the Philippines (BPAP) is the umbrella association for the IT-BPO and GIC (Global In-House Center) industry in the Philippines. BPAP serves as the one-stop information and advocacy gateway for the industry.

With approximately 300 industry … Read More

Can little Sri Lanka compete on the global BPO stage?

July 24, 2012 |

I recently visited Sri Lanka, three years on from the end of a separatist civil war, and the country is mending itself and gearing up to get a piece of the BPO pie. Sitting in the shadow of the monster … Read More

The Philippines is punching above its weight – but can it last?

July 13, 2012 |

I have just come back from a BPO speaking tour of the Philippines. Every time I go there I am always amazed at how quickly their BPO sector has grown. The rise of BPO in the Philippines has been nothing … Read More