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Outsource magazine: thought-leadership and outsourcing strategy | March 24, 2017

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The tip of the infosec iceberg?

March 20, 2017 |

Recent stories by, amongst others, the BBC detailing large, well-organised and presumably very profitable scamming organisations targeting UK TalkTalk customers have hardly helped the already-lowly reputation of offshore contact centres – but may unfortunately be only the tip of a … Read More

EDM Group Automates Mortgage Property Risk with Progress

March 7, 2017 |

Progress Corticon technology enables instant risk evaluation and loan decisions in seconds as opposed to days

BRACKNELL, United Kingdom–(BUSINESS WIRE)– Progress (NASDAQ: PRGS) today announced that EDM Group, a leading provider of digital mailroom services and digital transformation, has … Read More

Life Lessons: Kit Cox

January 16, 2017 |

Kit Cox is the founder and CEO of UK-based BPO software company Enate, and a long-time observer of and commentator upon the international outsourcing space. He’s also, now, the latest professional to come under the microscope of our Life Lessons … Read More

Life Lessons: Peter Dickinson

December 20, 2016 |

Peter Dickinson is a partner at international law firm Mayer Brown and co-leads their global Technology Transactions practice; he’s also a hugely respected thought leader and a regular contributor to Outsource, offering insight on a broad range of legal and … Read More

Will 2017 bring a new era of partnership in outsourcing?

December 19, 2016 |

I was thinking of what I could say about the outsourcing market at the end of 2016. My initial thoughts were about how I feel that the term itself is dying out. Companies are much more likely to be exploring … Read More

Live Wires #10: Climbing the RPA learning curve

December 2, 2016 | 1

Thus far our quest for robotic process automation (RPA) enlightenment has focused on some of the personalities building this emerging industry – from software providers, outsourcers and implementers. Alex Nield is Head of Solution Design for Business Services at Direct … Read More

Robots versus humans: creating an economy in a new world

December 2, 2016 | 1

When the House of Commons Science and Technology Committee released its ‘Robots and Artificial Intelligence’ report last month, it was a much-needed shot of adrenaline, encouraging the government to take seriously the impact of robotics and artificial intelligence on the … Read More

How far are European countries moving forward with open data?

November 4, 2016 |

Open data – that is, publically available data that is free for all to use – is set to have a monumental impact on societies in the next five years. Whether it’s information regarding public transport, city policy or city … Read More

Pay the price of a low price, or why nearshoring is replacing typical offshoring

October 31, 2016 |

Many people ask themselves if price should be the most important factor in the process of selecting an IT service provider. Is the cheapest option always the best one? It might be true, but there are some conditions. In this … Read More

Is the Philippines’ political unrest an opportunity for other BPO markets?

October 31, 2016 |

I visited Cape Town and Durban recently as a guest of BPESA (Business Process Enabling South Africa) and attended the South Africa BPM Summit 2016. The summit featured local business leaders, industry influencers, and politicians eager to create jobs in … Read More

EMEA sourcing market enjoys a strong third quarter in 2016

October 27, 2016 |

We’ve just published the latest ISG Index, which reveals that the Europe, Middle East & Africa (EMEA) market saw solid regional growth in 3Q 2016. Combined third-quarter ACV reached €3.1 billion, up 22% over the previous quarter, with traditional and … Read More

The future is here now

October 26, 2016 |

The first driverless cars in the UK are now being tested on the streets. “Cognitive robot” Amelia is proving to be a more popular service interface with residents of the London Borough of Enfield than her human predecessors. Technology that … Read More

Surviving Brexit, the staff augmentation way

October 10, 2016 |

Experts agree it’s too soon to say what the mid-term effects of Brexit are going to be on the UK and European economy. Despite early signs of business and consumer confidence shrugging off doubts, we can surely all agree that … Read More

Brexit migration controls will lead to more offshoring

October 1, 2016 | 1

One of the key arguments that really defined the Brexit referendum in the UK was migration. British voters supported an exit from the European Union largely because they wanted more control over their borders. Those arguing for Brexit say that … Read More

UK ITDMs demand government action on STEM in Brexit wake

September 30, 2016 |

New survey from IP EXPO Europe shows 70% of ITDMs believe UK government should do more to attract young people to technology professions…

LONDON – 27 September 2016 – New research commissioned by IP EXPO Europe, Europe’s number-one enterprise … Read More

HoloLens exclusive comes to IP EXPO Europe 2016

September 26, 2016 |

Ever imagined being able to interact with the computer pixels in front of you without a screen? Just reaching into your computer to manipulate the information and visuals you’re looking at. The Microsoft HoloLens makes this a possibility. A … Read More