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Outsource magazine: thought-leadership and outsourcing strategy | May 30, 2017

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Robots versus humans: creating an economy in a new world

December 2, 2016 | 1

When the House of Commons Science and Technology Committee released its ‘Robots and Artificial Intelligence’ report last month, it was a much-needed shot of adrenaline, encouraging the government to take seriously the impact of robotics and artificial intelligence on the … Read More

How far are European countries moving forward with open data?

November 4, 2016 |

Open data – that is, publically available data that is free for all to use – is set to have a monumental impact on societies in the next five years. Whether it’s information regarding public transport, city policy or city … Read More

Pay the price of a low price, or why nearshoring is replacing typical offshoring

October 31, 2016 |

Many people ask themselves if price should be the most important factor in the process of selecting an IT service provider. Is the cheapest option always the best one? It might be true, but there are some conditions. In this … Read More

Is the Philippines’ political unrest an opportunity for other BPO markets?

October 31, 2016 |

I visited Cape Town and Durban recently as a guest of BPESA (Business Process Enabling South Africa) and attended the South Africa BPM Summit 2016. The summit featured local business leaders, industry influencers, and politicians eager to create jobs in … Read More

EMEA sourcing market enjoys a strong third quarter in 2016

October 27, 2016 |

We’ve just published the latest ISG Index, which reveals that the Europe, Middle East & Africa (EMEA) market saw solid regional growth in 3Q 2016. Combined third-quarter ACV reached €3.1 billion, up 22% over the previous quarter, with traditional and … Read More

The future is here now

October 26, 2016 |

The first driverless cars in the UK are now being tested on the streets. “Cognitive robot” Amelia is proving to be a more popular service interface with residents of the London Borough of Enfield than her human predecessors. Technology that … Read More

Surviving Brexit, the staff augmentation way

October 10, 2016 |

Experts agree it’s too soon to say what the mid-term effects of Brexit are going to be on the UK and European economy. Despite early signs of business and consumer confidence shrugging off doubts, we can surely all agree that … Read More

Brexit migration controls will lead to more offshoring

October 1, 2016 | 1

One of the key arguments that really defined the Brexit referendum in the UK was migration. British voters supported an exit from the European Union largely because they wanted more control over their borders. Those arguing for Brexit say that … Read More

UK ITDMs demand government action on STEM in Brexit wake

September 30, 2016 |

New survey from IP EXPO Europe shows 70% of ITDMs believe UK government should do more to attract young people to technology professions…

LONDON – 27 September 2016 – New research commissioned by IP EXPO Europe, Europe’s number-one enterprise … Read More

HoloLens exclusive comes to IP EXPO Europe 2016

September 26, 2016 |

Ever imagined being able to interact with the computer pixels in front of you without a screen? Just reaching into your computer to manipulate the information and visuals you’re looking at. The Microsoft HoloLens makes this a possibility. A … Read More

IP EXPO Europe announces 2016 event focussing on the future of technology post-Brexit

September 21, 2016 |

Eleventh annual IP EXPO to include a host of influential speakers

London 4 August 2016 – IP EXPO Europe, Europe’s number one enterprise IT event has today launched its 2016 IT showcase, to take place … Read More

A Dizzying Pace of Change: A Provider’s Perspective

September 16, 2016 | 1

Earlier this year, Outsource editor Jamie Liddell chaired an advisor roundtable hosted by Capgemini, during which key themes emerged which were subsequently explored further by several of the roundtable guests in our recent two-part article ‘A Dizzying Pace of Change‘. … Read More

The General Data Protection Regulation: key implications for UK outsourcing

September 12, 2016 |

From 25 May 2018, a new European General Data Protection Regulation (the “GDPR”) will apply and change the rules applicable to businesses that process “personal data” such as customer and employee data. Organisations will need to consider implementing new procedures … Read More

oNexus Founder Interview: Tony Strong, Parseq

August 30, 2016 |

Tony Strong is the CEO of UK-based multi-channel service provider Parseq. Way back when we launched our oNexus platform, Parseq were one of the founding oNexus partners and we were promised an interview with Tony – and now our paths … Read More

Go digital to build customer trust

August 19, 2016 |

Consumers are becoming both more loyal and trusting of their banks and insurers according to a survey of 3,000 consumers in Germany, Spain and the UK. The research, titled Youbiquity Finance 3, is the latest in the BT- and Avaya-supported … Read More

Writing Competition: 3rd Place

August 16, 2016 | 4

What will be the most important drivers of change in the global sourcing arena over the next decade, and why?

Evolution is natural. Change is inevitable. As a professional, if you are not keeping up on trends in your industry, … Read More