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Outsource magazine: thought-leadership and outsourcing strategy | April 28, 2017

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UK

Brexit: the bulldog’s lonely bark

June 24, 2016 | 3

Like a huge minority of Britons I woke this morning deeply saddened by the news I had been dreading ever since the referendum on leaving the EU was announced: our four-decade-long participation in one of the most remarkable – and, … Read More

GDPR: is this about IT or resilience?

June 10, 2016 |

Levels of concern in business appear to be rising, as the date for the roll out of the new EU Data Protection regulations, known as GDPR, was announced (May 25, 2018, by the way). Social media were alight with comment … Read More

Outsourcing in the public sector: unnecessary fear?

May 26, 2016 |

Once more, the validity of outsourcing in the public sector has been brought into question. Just this week, the National Audit Office released a report on the UK government’s programme to transfer back-office functions to two shared services centres. The report … Read More

Culture gaps in a shrinking world

May 16, 2016 |

In so many ways the business world is smaller and more accessible in the modern era – a place where even tiny online companies can trade globally, where people travel for work as a matter of routine and where businesses … Read More

The reality of a paperless office

May 13, 2016 |

In April we celebrated Earth Day, “a movement that continues to inspire, challenge ideas, ignite passion and motivate people to action.” With the environment in mind, it seems fitting to address the realities of a paperless office, and how we … Read More

Robots: a possible solution to the UK’s National Living Wage dilemma?

May 6, 2016 | 1

2016 has presented the British labour market with some of the most worrying forecasts and challenging new laws the country has seen in a long time.

Halfway through March, George Osborne announced the Office for Budget Responsibility’s GDP growth forecast, … Read More

Q&A: Eleanor Winn, SIG & Outsource

May 6, 2016 |

At the start of this month, renowned British sourcing advisor Eleanor Winn took a giant leap away from familiar territory and into the unknown – in the form of a new role as Co-Head of EMEA (in the process barging … Read More

How financial services providers can reap the rewards of migrating to the cloud

April 19, 2016 |

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation … Read More

Employment fraud sinks ships, so give HR the data to keep your company buoyant

April 15, 2016 |

Staff turnover costs companies a shocking £4.13billion per year. Hiring the right people can make or break an organisation, and save thousands in turnover costs.

Dishonest employees are the silent threat from within organisations, and they are a small but … Read More

Right place, right time: the growth of the cloud contact centre market

April 1, 2016 |

Cloud-based contact centres have taken off in a big way. With business process outsourcers (BPOs) needing flexibility and scalability to respond quickly to changing conditions, the cloud is best placed to enable these desires.

The latest research from the Cloud … Read More

Is the UK’s government doing enough to promote SME exports ahead of the EU referendum?

March 18, 2016 |

With the EU referendum just a few months away, David Cameron and his pro-EU peers need to do everything they can to remind businesses of the outsourcing and trade benefits that come with remaining in Europe.

However, a recent YouGov … Read More

Parseq to create 700 jobs in Sunderland after multi-million-pound boost from new contracts

March 9, 2016 |

Parseq is set for further expansion in Sunderland following a multi-million pound increase in business from contract wins which will see the firm create more than 700 new jobs.

The firm, which operates from Doxford International Business Park, has … Read More

Supply chain transparency: is your business ready?

February 18, 2016 | 1

From April this year, companies operating in the UK will need to get their supply chains (which includes overseas outsourcing arrangements) in order to meet new reporting requirement in the UK.

The new Modern Slavery Act 2015 (the MSA) represents … Read More

“Making it formal”: how structured development plans drive technology transformation

February 17, 2016 |

Recent research by the UK’s Tech Partnership into the views and opinions of 1,600 employers across the UK concluded that economic growth is being put at risk due to skills gaps in the tech workforce. Employers reported significant problems in … Read More

Outsourcers in the UK: not too big to fail…

February 12, 2016 |

The Commercial Court ruling in BT Cornwall Limited v Cornwall Council and Others is a sharp reminder that if an outsourced service provider does not provide the service it has promised to provide, to the standard it has promised, it … Read More

Saving money through outsourcing HR and payroll

February 9, 2016 |

HR is one of the most commonly outsourced functions, as it involves both complex and time-consuming tasks. Outsourcing HR services can have a positive impact on an organisation, effectively saving money whilst simultaneously increasing the quality and efficiency of the company’s … Read More