Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | April 28, 2017

Scroll to top

Top

USA

The future of retail outsourcing: Amazon versus Walmart

March 27, 2017 |

Wow! Isn’t it amazing how quickly things change? In the early 2000s, the very pinnacle of outsourcing was Walmart. Walmart didn’t outsource its own operations. Instead, it made history by working with offshore suppliers, introducing American consumers to low-cost Chinese … Read More

Unlocking the value of Accountable Care Organizations by choosing the right contractual approach

February 27, 2017 |

“There has got to be a better way!” That’s the common lament from all aspects of the healthcare industry from providers, payers, and patients alike when talking about the relationship between those three parties. It not unusual to hear complaints … Read More

Does US outsourcing have a Mickey Mouse future?

February 17, 2017 |

Ever since the 2016 elections, America’s outsourced manufacturing has consistently been front-page news. Now news stories are shifting towards the larger world of foreign imports, rather than just outsourcing. That means new policies and taxes that will impact, well, just … Read More

Immigration worries for outsourcing

January 30, 2017 |

Little more than a week into his presidency, and Donald Trump has already taken plenty of steps to ensure that anyone hoping or fearing that his more aggressively populist pre-election promises were merely vote-summoning rallying cries that would be forgotten … Read More

Fashion and apparel: labour practices in the supply chain

January 6, 2017 |

In 2015, the Joint Economic Committee of the United States Congress reported that the fashion industry globally is valued at $1.2 trillion. (Ref. 1) Of that $1.2 trillion, more than $250 billion is spent annually in the United States alone … Read More

Regulating outsourcing creates surprising vendor opportunities

January 3, 2017 |

During the election, Donald Trump said that he would stop work from leaving America, and would tax offshored products at 35%. Weeks before Trump is sworn in as President of the United States, he is hard at work wheeling and … Read More

Sin to cross the oceans?

January 3, 2017 |

Our ancestors in India always told us that it was a sin to cross the oceans (and many in India do not cross oceans even today). There was something about globalisation that they just did not like and I have … Read More

Will 2017 bring a new era of partnership in outsourcing?

December 19, 2016 |

I was thinking of what I could say about the outsourcing market at the end of 2016. My initial thoughts were about how I feel that the term itself is dying out. Companies are much more likely to be exploring … Read More

Q&A: Alejandro Camino, Softtek

December 14, 2016 |

Alejandro – Alex – Camino is the CMO of Mexico-based IT provider Softtek, and a prominent and increasingly influential thought leader in the Western Hemisphere’s nearshore sector (including playing a key role in the development and growth of theLatAm Alliance). … Read More

Emerging market drivers are creating a renaissance in nearshoring tech development

December 2, 2016 |

Nearshoring as a way to outsource critical business processes and product development is nothing new to key markets such as software engineering, yet emerging technology, market trends and government mandates are sparking a renewed interest in it as a means … Read More

The other shoe just dropped

November 1, 2016 | 1

For years, the outsourcing world has been buzzing about reshoring (or “backshoring”), taking the jobs we sent offshore years ago and bringing them back to the US and Europe. Low wages, cheap property, and favourable taxes made offshore manufacturing very … Read More

Is the Philippines’ political unrest an opportunity for other BPO markets?

October 31, 2016 |

I visited Cape Town and Durban recently as a guest of BPESA (Business Process Enabling South Africa) and attended the South Africa BPM Summit 2016. The summit featured local business leaders, industry influencers, and politicians eager to create jobs in … Read More

Q&A: John Sculley

October 20, 2016 |

John Sculley is the former CEO of both Apple and Pepsi-Cola, and the current Chairman of PeopleTicker; he’s also a member of the Sourcing Industry Group (SIG) Advisory Board. Outsource was lucky enough to catch up with John at the … Read More

Outsource talked – live from the Summit

October 19, 2016 | 1

I always love hosting our Outsource Talks webinars – but today’s was even more enjoyable than usual, featuring as it did three remarkable professionals gathered together in the same place, rather than dialling in as is customary. Having Morgan Lewis’ … Read More

Going digital, globally

October 17, 2016 |

Hard to believe half a year has gone by so quickly, but Outsource finds itself once again at a SIG Summit – taking place this time round in delightful (though, today, surprisingly drizzly) Carlsbad, California. The conference proper kicks off … Read More

Pennsylvania Department of Human Services Transforms Public Services by Automating Complex Decision Making

October 11, 2016 |

The Pennsylvania Department of Human Services (DHS) becomes the latest US government agency to boost its agility through faster and more agile decision-making by embracing a business rules management system (BRMS).

It’s easy to question whether government agencies can … Read More