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Outsource magazine: thought-leadership and outsourcing strategy | June 24, 2017

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Q&A: John Sculley

October 20, 2016 |

John Sculley is the former CEO of both Apple and Pepsi-Cola, and the current Chairman of PeopleTicker; he’s also a member of the Sourcing Industry Group (SIG) Advisory Board. Outsource was lucky enough to catch up with John at the … Read More

Outsource talked – live from the Summit

October 19, 2016 | 1

I always love hosting our Outsource Talks webinars – but today’s was even more enjoyable than usual, featuring as it did three remarkable professionals gathered together in the same place, rather than dialling in as is customary. Having Morgan Lewis’ … Read More

Going digital, globally

October 17, 2016 |

Hard to believe half a year has gone by so quickly, but Outsource finds itself once again at a SIG Summit – taking place this time round in delightful (though, today, surprisingly drizzly) Carlsbad, California. The conference proper kicks off … Read More

Pennsylvania Department of Human Services Transforms Public Services by Automating Complex Decision Making

October 11, 2016 |

The Pennsylvania Department of Human Services (DHS) becomes the latest US government agency to boost its agility through faster and more agile decision-making by embracing a business rules management system (BRMS).

It’s easy to question whether government agencies can … Read More

Beverage companies get active in reducing their supply chain carbon footprint

September 6, 2016 |

Carbon footprint reduction is a major focus of the beverage industry. The major challenge for this industry is to reduce the carbon footprint while still increasing production in this growing sector. In July 2015, Coca-Cola and PepsiCo, along with more than … Read More

US candidates return to familiar outsourcing arguments

September 2, 2016 |

For as long as I can remember, arguments about outsourcing have played a part in the US election cycle. In the final stages of the presidential election the two candidates will make promises they can’t keep and declarations about how … Read More

Writing Competition: 3rd Place

August 16, 2016 | 4

What will be the most important drivers of change in the global sourcing arena over the next decade, and why?

Evolution is natural. Change is inevitable. As a professional, if you are not keeping up on trends in your industry, … Read More

OPINION: US onshoring – an idea whose time has come

August 3, 2016 | 1

Dictation being forced in Afghanistan, Revolution in South Africa taking a stand, People in Eurasia on the brink of oppression, I hope it’s gonna be alright. ‘It’s Alright’, Pet Shop Boys

Maybe not the greatest lyrics of all … Read More

OPINION: Look away, look away, look away, Euroland!

July 1, 2016 |

Maybe Daniel Decatur Emmett will forgive me for “borrowing” some lyrics from his iconic 1850s American folk song, ‘Dixie’. I do this to encourage British business to look further afield for IT outsourcing services, as encouraged by Brexit. The USA … Read More

Q&A: Joe Musacchio, PeopleTicker

July 1, 2016 |

Joe Musacchio is the CEO of PeopleTicker, a fast-growing company providing rating and benchmarking services covering the contingent labour space. Outsource met Joe at the SIG Spring Summit in Orlando, Florida, where his company’s chairman John Sculley gave the Wednesday … Read More

OPINION: Vendor headquarters matter

June 23, 2016 |

Most companies recognise outsourcing as an attractive way to efficiently complete software development projects, especially for companies that are experiencing skills gaps, time gaps or budget gaps. When this happens, outsourcing can be a viable solution – but only if … Read More

Today’s biggest workplace disruptor: Millennials

May 24, 2016 |

For the first time, last year’s US workforce had more millennials (aged 18-30) than Baby Boomers. This generation of workers has arrived in full force. In fact, by 2020, they are projected to make up half the global workforce. Companies … Read More

Culture gaps in a shrinking world

May 16, 2016 |

In so many ways the business world is smaller and more accessible in the modern era – a place where even tiny online companies can trade globally, where people travel for work as a matter of routine and where businesses … Read More

Q&A: Atul Vashistha, NeoGroup

May 11, 2016 |

Atul Vashistha is the CEO and chairman of global services and sourcing advisory firm NeoGroup, as well as the former (as of last month) chairman of the Nearshore Executive Alliance (NEA). Continuing our series of interviews from the recent SIG … Read More

Ideas to energise your outsourced workplace

April 25, 2016 |

An energised workforce is your most important sustainable competitive advantage.

Workplace America 2016, TalentKeepers’ 12th annual report, illustrates key employee engagement and retention trends affecting organisations. For the third consecutive year, over 80% of all employers report that employee engagement … Read More

I taught a robot to do my job (and other confessions of an RPA pioneer)

April 1, 2016 | 2

In 2009, I was a Director in the Project Management Office at Blue Cross/Blue Shield North Carolina, when we launched an initiative to build a Robotic Process Automation (RPA) application that mimicked the functions of human claims examiner. Overseeing a … Read More