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Outsource magazine: thought-leadership and outsourcing strategy | May 29, 2017

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Indian strike soothed by US break

September 2, 2010 |

A nationwide strike in India which brought parts of the country to a standstill on Monday – and saw well over 4,000 arrests made in Delhi alone – had “manageable” repercussions for the country’s BPO space, according to industry leaders … Read More

Q&A: Don Peppers, Peppers & Rogers

August 1, 2010 |

Don Peppers is one of the world’s foremost authorities on customer-focused relationship management. With his business partner Martha Rogers, he is the author of several game-changing books on relationship management and the customer experience; Outsource caught up with Don to get … Read More

Perot expands into engineering

November 30, 1999 |

Perot Systems has expanded into outsourced engineering services through the acquisition of eServ for $21 million in cash.

The deal, which includes the payment of additional $7 million if certain performance targets are met, broadens the firm’s suite of BPO … Read More

HCL secures $500m Merck contract

November 30, 1999 |

Indian outsourcing provider HCL Technologies has announced a massive five-year deal with pharma leviathan Merck & Co (Merck Sharp & Dohme in territories outside the United States and Canada) worth $500 million. The deal, which will see HCL Technologies providing … Read More

AECOM wins US Army, road deals

November 30, 1999 |

California-based AECOM Technology has announced the award of a design and planning contract by the US Army Corps of Engineers worth over $21 million (£14.6m). The deal covers the new US Army Pacific Command & Control Facility Complex in Fort … Read More

IBM to buy Sterling Commerce

November 30, 1999 |

IBM has announced it is to purchase Sterling Commerce from AT&T in a cash deal worth $1.4 billion (£976m). The acquisition will “expand IBM’s ability to help organizations create more intelligent and dynamic business networks by simplifying and automating the … Read More

Nasscom prepares for US lobbying

November 30, 1999 |

Indian IT/ITES association Nasscom is to attend the Global Services Summit in Washington, DC on September 22 to make the case for an outsourcing-friendly immigration policy to the Obama administration, the Indian press reported this week. Delegates from a number … Read More