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Outsource magazine: thought-leadership and outsourcing strategy | August 4, 2015

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Parseq set for expansion following significant contract wins

July 30, 2015 |


Parseq is set for a year of expansion in Sunderland following significant contract wins that will see it add more than 300 new roles to its existing 1,000 strong workforce based at Doxford International Business Park.

Over the … Read More

Parseq puts clients first with appointment of new CEO

July 20, 2015 |


Parseq, the fastest growing provider of multi-channel business services, has appointed Tony Strong to lead its management team.

Tony joins from Communisis where he doubled turnover over the last five years in his role as group operations managing … Read More

Parseq pledges £1m investment in employee growth

June 25, 2015 |


The UK’s fastest growing provider of business services, Parseq, has announced that it will invest a further £1m in the development of its 2,500 UK workforce and recruitment across its seven locations.

The investment to develop and expand … Read More

Catch the growth in case of internal resources shortage

June 23, 2015 |


Every experienced company knows that successful release and even positive feedback from the market are just the first step in a product lifecycle. It is always followed by a great deal of comments, reviews, and customer requests. And … Read More

Remote offshoring, or in/on-shoring, are no longer the only answer for customer service solutions; Romania – a sizeable opportunity still underexploited.

June 22, 2015 |


Companies have often relied on a limited number of geographic sourcing areas, mostly far away (offshore), as part of their outsourcing strategies. However, they also look to deliver enhanced customer service and consolidate cost effectiveness, so lately we … Read More

Calling all Legal Service Providers – Book for LAW BizTech 2015

June 19, 2015 |


Information technology and business strategy in legal practice have never been as critical as they are today. That’s why the SOLICITORS group has launched LAW BizTech to take place in October 2015.

LAW BizTech is an educational event … Read More

Parseq rebrand signals market shake-up

June 16, 2015 |


The UK’s fastest growing provider of business services has rebranded its proposition in a bid to shake up the market and simplify the way outsourced services are bought and managed.

The rebrand categorises all services and staff roles … Read More

Coca-Cola fraud scandal highlights lack of supply chain risk awareness, says CIPS CEO

May 18, 2015 |


In one of the more high profile procurement scandals ever to hit Australia, police have charged the CEO of fleet management company Orix with making corrupt payments in excess of $500,000 AUD to a fleet manager at Coca-Cola … Read More

The Open and Endava: Driving Excellence

May 15, 2015 |


Organised by The R&A, The Open is golf’s oldest championship. It needs a world-class website to provide up-to-the-second results and information. The development of The Open golf site moved to Endava in 2009 because of their strong digital … Read More

An interview with the IBA CEO

May 14, 2015 |


Sergei Levteev Chairman of the Board of Directors Chief Executive Officer IBA Group

Sergei Levteev has been the IBA CEO since the company’s inception in 1993. In 2005, he was elected as Chairman of … Read More

Social Employee Recognition – the heart of your talent management strategy

May 12, 2015 |


Social Employee Recognition is now becoming a critical part of an organisation’s talent management strategy. It can impact every employee, every day, and revolve around all of your TM initiatives.

‘Employee recognition’ goes back to the early 1900s … Read More

Executive insight: Andy Caddy, Group CIO, Virgin Active

March 27, 2015 |


Andy Caddy is Group CIO of Virgin Active, prior to which he was CTO of easyJet. He will be bringing this wealth of experience in the travel, retail, and health and leisure sectors, to Cloud World Forum … Read More

Driving employee productivity and wellbeing in a future of ‘everywhere ergonomic’ technology

March 25, 2015 |


It’s difficult to avoid adverts or news stories about the amazing technological feats the modern ‘intelligent car’ can perform. One of the most impressive is that a vehicle can now ‘know’ its position on the road, sense when … Read More

The Outsourcing Conundrum: Preface and Introduction

March 24, 2015 |


Businesses seeking strategic growth often turn to outsourcing, with external resources performing non-core activities. “Inside-outsourcing” (IOS), a more recent and growing trend, can offer further competitive advantage. With “inside-outsourcing services” IOS, a service is outsourced by an organization … Read More

Managed Competence Center

March 24, 2015 |


Genesys is a leading provider of customer engagement and contact centre solutions, with over 3,500 customers in 80 countries. As of June 2013 Gartner placed Genesys at the top of their Magic Quadrant for Contact Center Infrastructure.

Founded … Read More

UC EXPO 2015 event preview

March 23, 2015 |


UC EXPO 2015 held on the 21 – 22 April at Olympia in London is Europe’s largest Unified Communication & Collaboration (UC&C) event encompassing the full range of technologies and services required to enable more efficient connectivity and … Read More