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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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Case Studies & White Papers

Sourcing Vendor Management and Governance: House in Order? Or House of Cards?

March 24, 2016 |


Mature enterprises today recognize the importance of Vendor Management and Governance (VMG) to an effective sourcing strategy. In complex environments with multiple providers, VMG is essential to overseeing the contractual, financial and operational obligations of each vendor in … Read More

Parseq to create 700 jobs in Sunderland after multi-million-pound boost from new contracts

March 9, 2016 |

Parseq is set for further expansion in Sunderland following a multi-million pound increase in business from contract wins which will see the firm create more than 700 new jobs.

The firm, which operates from Doxford International Business Park, has … Read More

Top Outsourcing Trends for 2016

January 21, 2016 | 1


Global Remote Services (GRS),contact centre outsourcing experts, today highlight the top six outsourcing trends that will be strategic to customer relationships for most businesses this year. GRS is a leading European provider of multi-lingual contact centre and BPO solutions … Read More

UC EXPO 2016 set to transform the way we work

January 6, 2016 |


Europe’s largest unified communications and collaboration event, 19-20 April 2016, now open for registration

5th January 2016, London – UC EXPO, Europe’s largest unified communications and collaboration (UC&C) event, today announces that its 2016 event is now open … Read More

REPORT: Executive Summary for Target Operating Model Research Procurement

December 4, 2015 |

In 2014, Genpact commissioned a research project conducted by an independent research firm. The goal was to assess the potential for new operating models across a wide spectrum of industry sectors and functions. More than 900 senior-level executives completed … Read More

oNexus Partner commentary: Managing performance of outsource employees

December 3, 2015 |

Jonathan Brown, Vice President, Global Solutions, Futurestep:

Stuart Hearn makes some excellent points in his article ‘Managing performance of outsource employees’. Performance management is essential for all processes, regardless of whether internal or external, and we are seeing the analytics … Read More

“Robotics” in process operations: Useful rapid automation, no transformation panacea

November 27, 2015 |


Rapid automation (RA), also known as “robotics” and autonomics, is not a new technical development but has accelerated significantly since 2013. Better technology tools and operations clarity have enabled the automation of material parts of the repetitive work … Read More

Outsourcing Advisory and IT Veteran Boosts Alsbridge EMEA Market Presence

November 19, 2015 |


Alsbridge, a global outsourcing consultancy, has strengthened its UK team with the appointment of Elesh Khakar as a Managing Director in the UK office.

“Elesh Khakhar brings a new level of depth and breadth of experience and expertise … Read More

The line between hype and reality for Robotic Process Automation

November 19, 2015 |


The field of Robotic Process Automation (RPA) has advanced significantly over the past few years, but prospective users need to look beyond the hype to apply this emerging technology effectively. By interacting with existing software systems at the … Read More

The 10 keys to optimizing a finance operating model

November 19, 2015 |


As companies go global to remain competitive, Finance and Accounting (F&A) is going borderless, presenting a host of new challenges for CFOs who are already stretched for time, staff, skills, and budget. Cost reduction, combined with strategic insights … Read More

Recruiting millennial women: a new era of talent

November 9, 2015 |


Authenticity is an important touch point for millennials seeking new career opportunities. They expect an organisation’s employer brand and recruitment messaging to honestly reflect the company’s culture and its values. Discrepancies between what’s promised and what’s delivered are … Read More

Consolidation and Competition: European Telecom Market Trends and Carrier Analysis

November 5, 2015 |


The European telecoms landscape is undergoing seismic changes that have a significant impact on the IT and communications strategies of enterprise buyers.

Technology innovation is enabling higher processing and transmission speed and new uses for existing technology, allowing … Read More

Work Smarter – Disruptive Technologies Transform Procurement Skill Sets

November 5, 2015 |


As traditional sourcing techniques become increasingly outdated, procurement professionals must acquire new competencies to truly enable differentiation for their clients.

Specifically, technology is disrupting the purchasing process and the measurement of procurement value. Cognitive tools and smart machines … Read More

How to Build a VMO: Lessons Learned and Keys to Success

November 5, 2015 |


Executives today manage increasingly complex contracts and service delivery structures, and must meet increasingly high expectations regarding business value, continuous improvement and compliance to a changing regulatory landscape.

In this environment, the Vendor Management Office (VMO) has emerged … Read More

Software Audits – Are you Ready?

November 5, 2015 |


Software audits are increasingly common and represent a significant and growing risk for business enterprises. Violations of licensing and compliance terms can generate hundreds of millions of dollars in fines and penalties as well as negative publicity that … Read More

Can You Go Home Again? Repatriation’s Role in the Sourcing Strategy Mix

November 5, 2015 |


Outsourcing strategies have evolved from a sole source “one throat to choke” approach to a multi-vendor model designed to leverage best-of-breed capabilities. Throughout this evolution, repatriation of outsourced services has periodically surfaced as an alternative solution.

Today, repatriation … Read More