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Outsource magazine: thought-leadership and outsourcing strategy | July 21, 2017

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Shootout in HCL canteen

Outsource Magazine

Security in Indian call centres is in the spotlight again after the BPO division of HCL was rocked by gunshots when one employee fired at another in a bout of jealousy.

The incident took place in the Noida-based call centre’s cafeteria when customer care executive Karanjeet Singh reportedly opened fire at his colleague Amir Alaam. Alam, who received grievous bullet injuries on his shoulder, was immediately rushed to the nearby Fortis Hospital, where his condition was said to be critical.

Singh was arrested with a pistol and some live cartridges. He has been booked for attempted murder and under the Arms Act.

A call centre employee, who witnessed the shootout, said, “Karanjit and Alam were sitting in the cafetaria along with the woman. Suddenly, an argument started between the two men. It quickly turned into a brawl. And seconds later, Karanjit pulled out a pistol and fired twice. One bullet hit Alam in the chest while the other missed him.”

Police claim Singh fired at Masood as the latter made repeated attempts to persuade the former’s fiance for “intimate relations”. Singh, Alam and Singh’s fiancé work as senior customer care executives in the same office. “During interrogations, Karanjeet revealed that he had brought the weapon from Agra to kill Alam. We are further ascertaining the case. There seems to be some love triangle angle in the case,” said Senior Superintendent of Police A Satish Ganesh.

The incident has also raised serious concerns over security at call centres. HCL authorities say all the employees usually undergo a metal-detector test before entering the premises. How Singh managed to sneak in a revolver is a question that HCL has yet to disclose.

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