Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | August 24, 2017

Scroll to top

Top

Accenture

RPA, its future and you: surprising revelations

April 7, 2017 |

Less than two per cent of the global outsourcing market is affected by robotic process automation (RPA). And yet, some estimates show that the growth of RPA use may approach 90 per cent year-over-year, according to an interview with Everest … Read More

Relationship marketing: is the (out)sourcing of innovation a buyer’s dream challenge?

September 8, 2016 |

I recently posted on LinkedIn an article relating to the outsourcing of innovation, how large corporates were joining up with entrepreneurs and startups in the fashion, cosmetics and lifestyle sectors to form a ‘supply chain of innovation’; and what opportunities … Read More

Q&A: Kate Vitasek, University of Tennessee & Vested (Part 2)

June 20, 2016 | 1

To read the first part of this interview, click here.

O: With all of that in mind, what are the implications for the global business services model? Where do you sit on global business services (GBS)? Are you a fan?

Read More

Live Wires #6: The virtual outsourcer

June 3, 2016 |

Robotic process automation is based on a new type of software. But will it result in a new type of outsourcer? James Hall, Founder and CEO of Genfour, thinks so. Welcome to the world of the virtual outsourcer.

With a … Read More

Live Wires #4: Meet the RPA family

May 6, 2016 | 1

Robotic process automation (RPA) is a new type of software that acts as a virtual workforce. It is the hottest ticket in the already hype-fuelled world of automation, and some would say that in the next two to three years … Read More

EMEA outsourcing is off to strong start in 2016: ISG

May 3, 2016 |

We’ve just published the latest Outsourcing Index from Information Services Group (ISG) (which measures commercial outsourcing contracts with an annual contract value (ACV) of €4 million or more), and found that the Europe, Middle East and Africa (EMEA) region got … Read More

High performers recognise the BPO value multiplier effect

August 14, 2015 |

The full business value available from business process outsourcing (BPO) today is being realised on a relatively limited scale due to the misconception of BPO as a labour or process substitute rather than a value multiplier. Findings from the recent … Read More

Embracing digital: the key to attracting, developing and enabling employees

June 29, 2015 | 1

Technology is rapidly changing the way we all live but also how we work, with digital continuing to impact businesses in all sectors and of all sizes. But despite global figures showing 2.8 billion global Internet users and 14 billion … Read More

More bang for your buck: four ways impact sourcing adds value to your outsourcing spend

January 29, 2015 |

In the past several years, socially responsible outsourcing has increased in scale and quality, becoming a commercially viable solution and an emerging market trend. Recognitions by the Global Sourcing Council, IAOP, the Rockefeller Foundation, plus research by Accenture, Avasant, Everest … Read More

A case for three parallels

January 26, 2015 |

Two models have become the most popular outsourcing options prevalent globally today: shared services, and third-party provisioning, alongside arange of other models across the spectrum spanning these two, driven either by a distinct pursuit for value, risk avoidance, co-creation or … Read More

Socially responsible global outsourcing

January 23, 2015 |

Since the first software contracts were outsourced to India in the late 1970s, global outsourcing has expanded across several dimensions. It has expanded geographically to encompass many new entrants in Asia, Africa and Latin America/Caribbean; and also marginalised areas in … Read More

Q&A: Vinny Patel, Accenture

November 21, 2014 |

Vinny Patel is a managing director within Accenture’s procurement BPO business, accountable for service delivery across Accenture’s procurement BPO client relationships in the EALA region. Ahead of our editor’s breakfast roundtable with Accenture looking at trends within procurement and the … Read More

Q&A: Steve Turpie

November 17, 2014 | 2

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More

Analysing Analytics and its Role in Outsourcing (Part 2)

July 18, 2014 |

To read Part 1 of this article, click here…

 

Applications of Analytics in Outsourcing Contracts

Examples of applications of analytics in outsourcing contracts include using data from processing sales orders and invoice payments in FAO to drive analytics for … Read More

Q&A: Liv Sandbaek, Accenture

July 15, 2014 |

Liv Sandbaek is the Chief Technology Officer for Accenture Operations. Having been deeply involved with a provocative (and hopefully catalytic) piece of research in collaboration with HfS, we thought Liv would be the ideal person to give us a glimpse … Read More

On the Shoulders of Giants

July 14, 2014 |

I wrote an article recently for Outsource where I attempted to describe a utopian ideal as far the relationship between customer and supplier of outsourced services is concerned. I even went so far as to suggest some ideas that may … Read More