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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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Africa

Is your supply chain free from human rights abuses?

May 2, 2017 | 1

A 2012 report by the International Labour Organization (ILO) estimated that nearly 21 million people worldwide are victims of forced labour, with the highest concentrations found in countries in central and southeastern Europe and in Africa. With complex global supply … Read More

EMEA sourcing market enjoys a strong third quarter in 2016

October 27, 2016 |

We’ve just published the latest ISG Index, which reveals that the Europe, Middle East & Africa (EMEA) market saw solid regional growth in 3Q 2016. Combined third-quarter ACV reached €3.1 billion, up 22% over the previous quarter, with traditional and … Read More

EMEA As-a-Service boom contrasts sluggish traditional outsourcing activity

July 22, 2016 |

We’ve just published the latest ISG Index, which includes – for the first time – a view on the growing As-a-Service market. Whilst combined second-quarter ACV in the Europe, Middle East and Africa (EMEA) market fell by 18% year-on-year to … Read More

Talkin’ ’bout a (webinar) revolution…

May 20, 2016 |

The third Wednesday of every month – specifically, at 3pm UK time – is rapidly becoming a regular high point on my personal schedule – “Why?”, I hear you ask (the NSA have lent me some really cool eavesdropping kit…). Well, … Read More

EMEA outsourcing is off to strong start in 2016: ISG

May 3, 2016 |

We’ve just published the latest Outsourcing Index from Information Services Group (ISG) (which measures commercial outsourcing contracts with an annual contract value (ACV) of €4 million or more), and found that the Europe, Middle East and Africa (EMEA) region got … Read More

Second strongest quarter in a decade for EMEA outsourcing, says ISG

January 29, 2016 |

We’ve just published the latest Outsourcing Index from Information Services Group (ISG) (which measures commercial outsourcing contracts with an annual contract value (ACV) of €4 million or more), and found that the Europe, Middle East and Africa (EMEA) region posted … Read More

Impact sourcing is not just rural sourcing

March 19, 2015 |

When talking about impact sourcing it is easy to think about rural areas in India or Sub-Saharan Africa. However, impact sourcing can also happen much closer to home. According to Everest Group, two of the requirements for the impact sourcing … Read More

Large contracts and France drive growth in EMEA outsourcing market

January 30, 2015 |

A strong 2014 helped the Europe, Middle East, and Africa (EMEA) outsourcing market retain its position as the largest outsourcing region globally, with growth of 7%. The Annual Contract Value (ACV) of new scope and restructured contracts each delivered small … Read More

Business Ecosystems: Enablers, or Constrictors?

April 4, 2014 |

The modern industrial world globally is quite comfortable with delving into the topic around the need for, and attendant benefits waiting to be derived from, building and maintaining structured ecosystems that would provide assurances of continuity and growth. Starting in … Read More

EMEA outsourcing market sees highest-ever Q3 activity

October 25, 2013 |

This week Information Services Group released data which found that the Europe, Middle East and Africa (EMEA) region experienced remarkably strong growth during the third quarter of 2013.

During this period, 176 contracts (with an annual contract value (ACV) of … Read More

Mauritius: the thinking person’s ICT-BPO island

October 24, 2012 |

I have recently returned from the stunningly beautiful and unique island of Mauritius where I attended that country’s ICT- BPO Outsourcing conference, as they get ready for the African BPO explosion. The entire Mauritian industry was there to present their … Read More

Arbitrage Now

March 31, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Labour arbitrage has been one of the key drivers of the global outsourcing boom. But for how much longer? And which organisations are best placed to make the very … Read More

Small and medium-sized businesses look towards Egypt

December 16, 2010 |

India and China are not the only destinations around when it comes to building and growing an outsourcing industry. The Middle East is seen to be taking active steps to invest in a promising future for the outsourcing industry, particularly … Read More

Pharaoh Trade

December 15, 2010 |

The most populous Arab country is flexing its outsourcing muscles thanks to a combination of linguistic capability and sheer determination… So how far can Egypt go?

 

It’s been a great year for Egypt’s outsourcing and service delivery space. Rarely … Read More

The last frontier

November 3, 2010 |

I often sit and ponder over the many events happening in the world, and how the world is changing so rapidly each day.

Other than the real threats of terrorism that we unfortunately live with today, there is the global … Read More