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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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The 2017 CPO agenda: keeping pace with and enabling digital transformation

May 12, 2017 | 1

According to The Hackett Group’s 2017 Key Issues Study, 84% of procurement organisations believe that digital transformation will fundamentally change the way their services are delivered over the next three to five years. Yet only 25% say that procurement has … Read More

Q&A: Marcos Jimenez, Softtek North America

May 8, 2017 |

Marcos Jimenez is the CEO of the North American division of Softtek, a global IT provider and a leading player in Western Hemisphere nearshoring. We got together with Marcos recently to get his thoughts on trends in the sourcing market, … Read More

Software-Defined Networking (SDN): the future of networking?

April 12, 2017 |

Over the past two decades, networking has been severely limited: it simply could not keep up with new demands from businesses in an increasingly digital world. However, that is all about to change thanks to the creation of software-defined networking, … Read More

Introducing ‘Sourcing Architecture’: next-generation sourcing and procurement transformation

August 5, 2016 |

Sourcing and procurement (S&P) leaders continue to reference efficiency, effectiveness and continuous improvement of operations as a high priority. Most will admit that continuous optimisation is not a destination, rather a journey that has become increasingly complex. Today, an agile … Read More

It isn’t a technology play

July 11, 2016 |

Business services are usually at the core of organisational endeavours, structured to build and manage a variety of workflows and dependencies in a concerted manner. The end goal for all such services is the smooth functioning of an organisation, built … Read More

Three CIO imperatives – and three ways to fund them

February 22, 2016 | 1

CIOs today face a number of front-burner issues that either didn’t exist or barely registered on the radars of their counterparts in 2000. Yet at the same time, the more things change, the more things stay the same.

One imperative … Read More

Innovation, sport and the need for speed

December 8, 2014 |

I attended the recent Aecus (formerly Alsbridge) Innovation Showcase co-hosted by Outsource. Listening to the speakers, I was struck by how ephemeral a concept innovation is. We have all had the experience of a supplier presenting their “great innovation” with … Read More

Is talent a severe crunch?

January 30, 2014 | 1

If there is any topic that evokes countless emotions amongst employers, governments and entrepreneurs anywhere today, it is about talent. Availability, scarcity, unemployability are synonymous with the concerns expressed. The constant argument one comes across is that businesses need to … Read More

SMAC: the new business paradigm for enterprises in 2014 and beyond

January 20, 2014 | 1

Winning is a big deal. New-age winning enterprises differentiate themselves by introducing interventionist methods that drive new business paradigms. Social, mobility, analytics, and cloud (SMAC) are convergent forces that create a level field to entice and engage customers. The 21st … Read More

Is Infrastructure Necessary?

January 2, 2014 |

In November 2013, Outsource co-hosted a breakfast roundtable with IBM, addressing the question “Is Infrastructure Necessary?” This intentionally provocative title proved to be the inspiration for a very wide-ranging discussion; the attendees – comprising senior IT professionals from a broad … Read More

Stealing a march: using innovation to beat the competition

November 13, 2013 |

CEOs have long seen the potential for technical innovation to steal a march on their competition. Some like Google and Amazon have consummately reinvented their industries this way. Achieving the goal is however desperately difficult. What could you do to … Read More

Only Strong Leadership And Governance Can Deliver High Performance

October 11, 2013 | 2

The old view of leadership and governance, created in a world where you had a few large organisations, stable environments and not much complexity, is out-dated. In an environment where there is significant complexity, where there is constant change, where … Read More

Contracting for cloud: making the right decisions to maximise value

July 11, 2013 |

This column was co-written by Jonathan Burn, PA Consulting Group.


Cloud computing is realising its promise of cheaper and more flexible IT and is changing both the way CIOs contract for IT services and how they engage with their … Read More

Flexible IT systems: building systems that can overlap across functions

July 10, 2013 |

Flexible IT systems: we’ve all heard that claim from vendors, haven’t we? I’m sure that we have all tried the modular approach, especially those of us that have implemented ERP systems.

Not many have come out of these projects with … Read More

How are buy-side attitudes driving the evolution of the BPO space?

July 5, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013, as part of our feature ‘Visions of the Future‘. To read the main body of that article, click here.

NelsonHall recently interviewed 500 sourcing managers on the future of … Read More

Rigorously Agile

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Agile methodologies are currently a major trend in software development projects and already are discussed for other types of services as well. Being a supporter of the values and … Read More