Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

Scroll to top

Top

Amazon

The future of retail outsourcing: Amazon versus Walmart

March 27, 2017 |

Wow! Isn’t it amazing how quickly things change? In the early 2000s, the very pinnacle of outsourcing was Walmart. Walmart didn’t outsource its own operations. Instead, it made history by working with offshore suppliers, introducing American consumers to low-cost Chinese … Read More

Why South Africa can capitalise on Brexit

December 2, 2016 |

Recently I attended the Brexit & Global Expansion Summit in London, an event that brought together politicians, businesses and investors for discussions on the investment implications of Britain’s tectonic decision to leave the EU.

One of the sectors we discussed in … Read More

Asking the right questions

September 19, 2016 |

The formation of a good sourcing agreement relies on clear thinking and agreement between the parties on what is to be done, why and how. The market and technology are changing so rapidly that the next agreement is likely to … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 2)

September 12, 2016 | 1

To read the first part of this article, click here.

Manish Khandelwal, PA Consulting Group: Organisations of yesterday needed to ensure that they deliver the best product at the best possible price point. While customer experience mattered, organisations could get … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 1)

September 7, 2016 | 3

Earlier this year, Outsource editor Jamie Liddell had the privilege of chairing a roundtable dinner hosted by Capgemini, and attended by some of the most prominent advisors in the UK outsourcing community. The evening saw a huge variety of topics covered … Read More

Contracting for multi-supplier DevOps

July 27, 2016 |

Just when multi-supplier (also known as SIAM) contracting is starting to get under control, DevOps emerges. This article looks at the interaction of the two for the design of retained and sourced IT operations. The implications for service contracts are … Read More

Building a BRIDGE to better insight into non-profits

July 20, 2016 |

Though millions of non-profit entities exist worldwide, their activity, social impact, financial performance and effectiveness remain relatively mysterious, at least in aggregate. In order to increase their transparency, four leading non-profit organisations partnered with my company, a Polish software development … Read More

Transforming Procurement for a Digital-First Economy

July 19, 2016 |

Business is going through a profoundly transformational period that has been called both “The Digital Era” and “The Age of the Customer”. Global innovation driven by the growth of affordable networked storage, sensory, and processing power has made possible … Read More

How to transform your business through embedded analytics

July 1, 2016 |

Data and analytics are fundamentally redefining applications today. In our daily lives, we use technology to help us make virtually every decision. And when you look at consumer applications—the Amazons, Netflixes, and Facebooks of the world—they’re all centred on data. … Read More

Building a sales force multiplier

May 17, 2016 |

Likely all of us have heard the expression (or something close to it), “If I was starting this company all over now, I would do it much differently.” Often such break-away thinking yields new companies, or in some cases, new … Read More

The digital transformation journey

May 6, 2016 | 1

Business leaders and technology executives are deluged by the rhetoric about disruptive digital technologies coming of age, companies and whole industries going digital.

Maturing and new technology tools, combined with rapidly changing technology usage patterns of businesses and consumers, are … Read More

How financial services providers can reap the rewards of migrating to the cloud

April 19, 2016 |

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation … Read More

“I Accept”: risks and challenges in cloud contracts

September 2, 2014 |

Many cloud computing contracts are standard form contracts with pre-decided terms that you can either accept wholly or reject, but cannot modify. All you get to do is choose “I Accept”. These agreements are therefore also known as “click and … Read More

Q&A: Richard Cooper, Technology Trust

September 1, 2014 |

Richard Cooper is Director of Programmes for Technology Trust, an organisation set up to help charities gain access to and exploit the latest technology to further their missions. We got together with Richard to get his thoughts on how the … Read More

The great thing about standards…

July 4, 2014 |

Standardising is so inherently appealing that most people happily accept it as a good thing, until the time comes to make it work. Are you to be like the company with 800 desktop builds for each 1,000 staff? What are … Read More

Where Is My Data? (Part 2)

April 14, 2014 |

To read the first part of this article, click here.

In the USA the Department of Commerce in 2000 created the Safe Harbor framework to ensure organisations put appropriate controls in place for the protection of data, when handling European … Read More