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Outsource magazine: thought-leadership and outsourcing strategy | July 25, 2017

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Andy Scott

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

OPINION: Cultural Harmonisation versus Greed

April 11, 2013 | 1

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

You can’t outsource greed – it is too close to home. Over recent years, many large corporations have seen offshoring and outsourcing as a means to increase “shareholder value”. Huge … Read More

The Outsourcing Jigsaw: An industry in need of some fresh perspectives?

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Sometimes you can gain great understanding of a situation by taking a long hard look from outside – so here are some thoughts from a relative newcomer to the outsourcing … Read More