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Outsource magazine: thought-leadership and outsourcing strategy | August 23, 2017

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Q&A: Rainer Machek, SynerTrade

May 17, 2017 |

Rainer Machek is Executive Vice President at SynerTrade, a Germany-based global provider of digital procurement solutions. We caught up with Rainer at a recent Sourcing Industry Group (SIG) Global Summit to find out a bit more about his organisation and … Read More

TOP TEN: Opportunities and Legal Risks Considerations When Embracing New Technologies

May 5, 2017 |

From customer-facing artificial intelligence systems, to cloud-based applications that have created the digital gig economy, or mobile-based banking systems that facilitate fast payments, in recent years a number of industry sectors have been challenged by the development of digital and … Read More

IT outsourcing is being transformed, but do the outsourcers understand?

December 6, 2016 |

The Register likes to put the boot in when they comment on IT stories, so it was no surprise to see a recent feature about Fujitsu in which The Register summarised that Fujitsu needs to “get a move on” if … Read More

Air freights, drones, and the Internet of Things: what is the future of the supply chain?

September 26, 2016 | 1

Since the dawn of the Industrial Revolution, the global supply chain hasn’t really changed all that much. Products are made from raw materials in factories, shipped off somewhere else (either by land or sea), stored in a warehouse, and then … Read More

Futurestep predicts top five talent acquisition trends for 2015

December 17, 2014 |

 

Los Angeles, 17 December, 2014 – Futurestep, a Korn Ferry (NYSE:KFY) company specialising in high-impact recruitment solutions, has revealed its predictions for the talent management industry in 2015. Based on insights from 12 global experts, the list reflects … Read More

Outsourcing non-routine tasks: mastering the challenge

October 24, 2014 |

Traditionally, outsourcing, whether of support services such as office cleaning and security or of core processes such as manufacturing and delivering the customer offer, has focussed on routine tasks. But most routine tasks have now already been outsourced or automated. … Read More

IT Applications Services: the challenges today (Part 2)

April 29, 2014 |

Earlier this month I posted some thoughts arising from a roundtable debate involving various members of the advisory community looking at the IT Applications Services space. This article having prompted some good responses from readers, I thought I would follow … Read More

IT Applications Services: the challenges today (Part 1)

April 22, 2014 | 1

A few weeks ago I was privileged to attend a roundtable and dinner hosted by the marvellous Ed Gardner of HCL, at which the IT Applications Services landscape was dissected, analysed and generally mulled over by an assortment of the … Read More

SMAC: the new business paradigm for enterprises in 2014 and beyond

January 20, 2014 | 1

Winning is a big deal. New-age winning enterprises differentiate themselves by introducing interventionist methods that drive new business paradigms. Social, mobility, analytics, and cloud (SMAC) are convergent forces that create a level field to entice and engage customers. The 21st … Read More

The bigger picture: healthcare, mobile apps and crowdtesting

November 25, 2013 |

The increasing adoption and use of mobile technologies is disrupting the healthcare industry. This phenomenon has created innovative ways, channels and tools to deliver healthcare cost-effectively even in the remotest of places. A quick search for “health” on the Apple … Read More

Managed Testing: the Quiet, Fast-Growing Teenager?

September 27, 2013 |

Where our last column looked at one of the newer kids on the BPO block (social media outsourcing), this article turns its attention from BPO to Applications Outsourcing, to look at an activity that has quietly been one of the … Read More

Q&A: Doug Clark, IBM

June 25, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

Doug Clark is Cloud Leader for IBM UK & Ireland. Following a video roundtable on the changing meaning of “partnership” which Outsource filmed with IBM earlier this summer, we … Read More

Global Business Services: the secret sauce for successful strategic initiatives in 2013

April 11, 2013 | 1

KPMG International recently polled its member firms globally on what are the top trends, initiatives and challenges facing client organisations in 2013. Findings are not surprising in terms of top initiatives (see below), as organisations continue to focus on driving … Read More

Upwardly Mobile

April 9, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Mobility is the new poster boy of the connected world and businesses the world over are trying to figure out a way to harness its potential for competitive advantage. … Read More

Innovation and the new CIO

November 27, 2012 |

It’s no longer the software-centric firms in the world that need to develop software. As industrial companies see a growing need of product-solutions based on computer technology the demand for software development outsourcing will grow. But outsourcing is often associated … Read More