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Outsource magazine: thought-leadership and outsourcing strategy | June 27, 2017

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AT&T

Q&A: Raleen Gagnon, ManpowerGroup Solutions

January 19, 2017 |

Raleen Gagnon is Director of Global Market Intelligence at ManpowerGroup Solutions, overseeing research and analysis related to global workforce trends, competitive workforce strategy, labour regulations, cost of labour, and hiring practice. Outsource got together with Raleen at last October’s SIG … Read More

Today’s biggest workplace disruptor: Millennials

May 24, 2016 |

For the first time, last year’s US workforce had more millennials (aged 18-30) than Baby Boomers. This generation of workers has arrived in full force. In fact, by 2020, they are projected to make up half the global workforce. Companies … Read More

Whose job is it to tackle fraud? Why outsourcers can’t hide from their responsibilities any longer

August 4, 2015 |

At the beginning of April 2015, AT&T agreed to pay a total of $25 million to settle an investigation into data breaches at its call centres in Mexico, Colombia and the Philippines. These breaches had led to the disclosure of … Read More

Complementing traditional outsourcing with the emerging cloud computing

April 11, 2012 |

In the last article I discussed the emergence of cloud as a key sourcing option. Media has been publishing so much on the cloud that it is often touted as a threat to the traditional outsourcing. Since everything seems emerging … Read More

Dog food and steaks: how authenticity helps validate technology solutions

June 22, 2011 |

Recently I was heavily involved with organising an online event called IBF 24. This was all about intranets. Lots and lots of intranets – in fact 24 hours of continual programming. We featured an avalanche of live intranet and workplace … Read More