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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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Is your supply chain free from human rights abuses?

May 2, 2017 | 1

A 2012 report by the International Labour Organization (ILO) estimated that nearly 21 million people worldwide are victims of forced labour, with the highest concentrations found in countries in central and southeastern Europe and in Africa. With complex global supply … Read More

Q&A: Alejandro Camino, Softtek

December 14, 2016 |

Alejandro – Alex – Camino is the CMO of Mexico-based IT provider Softtek, and a prominent and increasingly influential thought leader in the Western Hemisphere’s nearshore sector (including playing a key role in the development and growth of theLatAm Alliance). … Read More

Is the Philippines’ political unrest an opportunity for other BPO markets?

October 31, 2016 |

I visited Cape Town and Durban recently as a guest of BPESA (Business Process Enabling South Africa) and attended the South Africa BPM Summit 2016. The summit featured local business leaders, industry influencers, and politicians eager to create jobs in … Read More

Life Lessons: Ravichandran Venkataraman

September 12, 2016 |

Ravichandran Venkataraman is the Founder of Alive Consulting and a former Senior VP and Head of Global Business Services for HP – as well as a long-time columnist for Outsource. Who better, then, to launch our new Life Lessons interview … Read More

Live Wires #8: Late or leapfrog?

July 28, 2016 |

An almighty fight is raging for control of the RPA software market. Who is the market leader? Which is the best product? Which features really stand out? There are a number of names in the frame, but one name Daniel … Read More

Culture gaps in a shrinking world

May 16, 2016 |

In so many ways the business world is smaller and more accessible in the modern era – a place where even tiny online companies can trade globally, where people travel for work as a matter of routine and where businesses … Read More

Q&A: Toni Jackson, SAP Fieldglass

April 27, 2016 |

Toni Jackson is the Director of SAP Fieldglass, APAC, responsible for launching the brand in the region and subsequently growing the business to encompass a team of over 50 serving some of the largest organisations in Australia and beyond. Ahead … Read More

Q&A: Chip Wagner, Alsbridge (Part 2)

April 18, 2016 | 1

To read the first part of this interview, click here.

O: That sounded a bit like “watch this space”, in terms of other acquisitions. Is that an implication that there’s going to be a quite exciting year coming up as … Read More

Legal Process Outsourcing: is it Maturing?

July 15, 2014 | 1

Legal Process Outsourcing (LPO) is an area of BPO that a few years back was being touted as a fast-growing and fast-evolving area of BPO – yet in 2014 it remains relatively immature, with a global market that is well … Read More

Choosing the right technology partner to power your shared services centre

February 13, 2014 |

To enable your shared services centre (SSC) to deliver upper-quartile levels of customer service and cost effectiveness when managing transactions, you need to invest in the right technologies and infrastructure support. For new SSCs the opportunity may exist to adopt … Read More

Outsourcing: myths, facts and statistics

September 16, 2013 | 17

Work is no longer bounded by co-worker proximity or time zone. It also involves a much broader set of ‘workers’ – not just employees, suppliers and partners, but customers, freelancers and an increasingly capable network of smart devices and interconnected … Read More

A rising dollar and strong Asian competitors shook up the Aussie BPO sector

May 28, 2013 | 1

There are parallels between the Australian outsourcing sector and the Australian car industry. I saw an article in our local media and saw immediately the common theme with the Australian outsourcing sector.

In the mid-1960s, when Australia’s trade minister Sir … Read More

Loss of Australian competitiveness irreversible

August 30, 2012 |

Former Australian Treasury Secretary Ken Henry has cautioned Australian businesses that the resources boom fuelled by Asian demand has transformed the structure of the Australian economy so deeply that the lack of competitiveness suffered by foreign exchange and trade-exposed industries … Read More

Can little Sri Lanka compete on the global BPO stage?

July 24, 2012 |

I recently visited Sri Lanka, three years on from the end of a separatist civil war, and the country is mending itself and gearing up to get a piece of the BPO pie. Sitting in the shadow of the monster … Read More

The Philippines is punching above its weight – but can it last?

July 13, 2012 |

I have just come back from a BPO speaking tour of the Philippines. Every time I go there I am always amazed at how quickly their BPO sector has grown. The rise of BPO in the Philippines has been nothing … Read More

Q&A: John Seddon, Vanguard

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012

Few consultants are more highly regarded – or more controversial – than John Seddon, MD of Vanguard Consulting and a legend in the world of systems thinking. In this … Read More