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Outsource magazine: thought-leadership and outsourcing strategy | June 23, 2017

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Banking

Why multiplying compliance risks demand a calculated strategy

May 10, 2017 |

In the past, compliance risk was a top-of-mind issue among select industries: regulators appeared to have banking and financial services, along with energy and extractives, under a constant microscope. But as supply chains expanded across oceans and continents, and countries … Read More

TOP TEN: Opportunities and Legal Risks Considerations When Embracing New Technologies

May 5, 2017 |

From customer-facing artificial intelligence systems, to cloud-based applications that have created the digital gig economy, or mobile-based banking systems that facilitate fast payments, in recent years a number of industry sectors have been challenged by the development of digital and … Read More

Brexit splits UK businesses over data law

May 4, 2017 |

As Brexit slowly begins to become a reality, there are worrying signs that British businesses are cancelling vital data protection reforms – in the mistaken hope that rules will change once the UK has left Europe.

The UK vote to … Read More

Brexit: more March Madness

March 30, 2017 |

There’s a new twist on March Madness, at least in the United Kingdom’s IT services world, as the UK has officially triggered Article 50 of the Lisbon Treaty advancing Britain’s separation from the European Union. This blows open the future … Read More

The future of outsourcing: through 2017 and beyond

February 6, 2017 |

This year will see the BPO industry transform itself in a multitude of ways, meaning that businesses must adapt or face the prospect of falling behind their competitors. With a month of 2017 already behind us, what can we expect … Read More

Sin to cross the oceans?

January 3, 2017 |

Our ancestors in India always told us that it was a sin to cross the oceans (and many in India do not cross oceans even today). There was something about globalisation that they just did not like and I have … Read More

Q&A: Alejandro Camino, Softtek

December 14, 2016 |

Alejandro – Alex – Camino is the CMO of Mexico-based IT provider Softtek, and a prominent and increasingly influential thought leader in the Western Hemisphere’s nearshore sector (including playing a key role in the development and growth of theLatAm Alliance). … Read More

Go digital to build customer trust

August 19, 2016 |

Consumers are becoming both more loyal and trusting of their banks and insurers according to a survey of 3,000 consumers in Germany, Spain and the UK. The research, titled Youbiquity Finance 3, is the latest in the BT- and Avaya-supported … Read More

Why it’s time to lift the “paper weight” from your business

July 21, 2016 |

It’s 2016 and we have digital technology at our fingertips, yet few bank accounts can be opened without printing and signing a paper form. A student can’t get their exam results until an examiner manually crosses and marks their paper. … Read More

Live Wires #7: Giant shoulders

July 15, 2016 |

A lot of the talk of RPA today is about bright new names challenging the established order: plucky newcomers forcing their way past the giants of outsourcing and technology. But what do the giants themselves have to say about this? … Read More

Q&A: Neil Pratley, IBM

September 27, 2013 |

Neil Pratley is Business Unit Executive – Financial Services, Consumer Goods & Retail at IBM; after his participation in our video roundtable on ‘The Potential of Partnership’ earlier this year, we got back together with Neil to follow up on … Read More

Q&A: Ray Wang, Constellation Research

February 8, 2013 |

Ray Wang is Principal Analyst & CEO at Constellation Research, one of the world’s foremost technology authors, bloggers and speakers, and a former IIAR Analyst of the Year. We caught up with Ray to find out a little about his … Read More

Q&A: Ankur Mithal

January 8, 2013 |

Ankur Mithal has spent over two decades in the worlds of finance and, latterly, BPO, and recently authored Some Method, Some Madness: Managing BPO in India, a ground-breaking attempt to “capture the essence of managing the diverse and ever-changing domain … Read More

Nearshore, onshore or offshore for investment banks?

September 26, 2011 |

Some of the UK’s largest financial institutions are increasingly onshoring and nearshoring work to locations such as Scotland, Ireland and the north of England – and for good reason. Not only has the cost of offshoring to India and other … Read More

Separating retail and investment banking: the impact on outsourcing arrangements

July 14, 2011 |

At the time of writing, George Osborne has announced – in brief – plans that will force banks to separate their retail banking operations from their investment banking operations, so that, in the event of another financial crisis, the retail … Read More