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Outsource magazine: thought-leadership and outsourcing strategy | August 19, 2017

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Barack Obama

What President Trump needs to know about software development outsourcing

May 5, 2017 |

Many US companies have turned to outsourcing their software development to get quality software that supports innovation, generates revenue, and grows their business while benefitting the US economy. However, current US political discussions raise concerns about offshored jobs.

With the … Read More

Sin to cross the oceans?

January 3, 2017 |

Our ancestors in India always told us that it was a sin to cross the oceans (and many in India do not cross oceans even today). There was something about globalisation that they just did not like and I have … Read More

Beverage companies get active in reducing their supply chain carbon footprint

September 6, 2016 |

Carbon footprint reduction is a major focus of the beverage industry. The major challenge for this industry is to reduce the carbon footprint while still increasing production in this growing sector. In July 2015, Coca-Cola and PepsiCo, along with more than … Read More

US candidates return to familiar outsourcing arguments

September 2, 2016 |

For as long as I can remember, arguments about outsourcing have played a part in the US election cycle. In the final stages of the presidential election the two candidates will make promises they can’t keep and declarations about how … Read More

India: free trade agreements back on top

January 20, 2015 |

When you speak with entrepreneurs and executives of India’s IT and IT Enabled Services sector, you hear enthusiasm only. Quite rightly so.

For example, Indian restaurant search service Zomato is in talks to raise about $100 million in a fresh … Read More

OPINION: “It is not robots, but humans who can save the economy…”

May 27, 2014 |

I am an industrial engineer by qualification, and I love business process improvements as well as workflow automation. Being in the BPO industry it is one of our responsibilities to deliver faster and accurately, handling data securely.

There has been … Read More

How technology is transforming Indian elections

May 12, 2014 |

Today’s buzzwords are mobility, big data, analytics, social media, and digital. These technologies are expected to drive the future competitiveness of corporations (and the profitability of IT providers). But the application of such technologies goes far beyond the business world … Read More

TOP TEN: Pathetic Politicians

October 2, 2013 | 1

Ambrose Bierce described politics as “a strife of interests masquerading as a contest of principles” – and anyone keeping even the most distant eye upon the political arena would presumably agree that when it comes to outsourcing’s place in contemporary … Read More

OPINION: Offshore or off course for the UK?

May 20, 2013 | 2

It’s time for a re-think on offshoring. A decade or so ago it may have made sense for UK-based organisations to send some of their jobs and business processes to areas of the world where labour costs were lower. There … Read More

Call Me Maybe?

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012

 

In many ways these are great times for the customer contact business, with new technology providing hitherto-unthinkable opportunities for smarter and more effective contact; new delivery locations emerging … Read More

Can little Sri Lanka compete on the global BPO stage?

July 24, 2012 |

I recently visited Sri Lanka, three years on from the end of a separatist civil war, and the country is mending itself and gearing up to get a piece of the BPO pie. Sitting in the shadow of the monster … Read More

Talking Heads

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012

 

In recent months a debate has arisen around the utility – or otherwise – of the term “outsourcing”: is that one word sufficient, or appropriate, to describe … Read More

Wisdom and foolishness: public procurement and outsourcing

April 3, 2012 |

Despite evidence to the contrary from literature and drama, fools rarely utter wise thoughts. But our common experience is that wise men and women frequently say foolish things.

So perhaps we shouldn’t be too upset or surprised that President Obama … Read More

The World According to Steve

June 29, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011

 

He’s a two-time presidential candidate, the editor-in-chief of one of the most influential publications on the planet, and one of America’s most respected political commentators – and … Read More

Winds of change: reflections on US healthcare reform (Part 2)

January 11, 2011 |

Last month, we began our discussion on US healthcare reform will impact outsourcing providers.  Healthcare reform – officially titled The Patient Protection & Affordable Care Act or PPACA – became law in the United States on March 23, 2010.  In … Read More

The View from the Board: Editorial Board Roundtable Winter 2010

December 17, 2010 |

Outsource: John, you’re hosting, so let’s kick off with you: looking generally at the trends for 2011 how different a year do you think its going to be?

John Sheridan: To some extent it’s going to be a bit more … Read More