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Outsource magazine: thought-leadership and outsourcing strategy | June 27, 2017

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Benchmarking

What your suppliers aren’t telling you (and why you should worry)

February 27, 2017 |

In a multi-partner service delivery model, transparency and visibility are essential to an effective security and supplier risk management (SRM) strategy. Yet a wide range of evidence suggests that this transparency is sorely lacking in many cases.

According to a … Read More

Seven is a lucky number, but procurement success takes more than luck

January 6, 2017 |

It’s clear that procurement has evolved over the past several years. And it continues to evolve. Digitisation has helped take it from what was viewed as a back office function to a key differentiator and value driver. But why have … Read More

What is wrong with outsourcing and how can you correct it?

December 7, 2016 |

In this day and age, there is no organisation that does not require outsourcing governance as a part of its operations. It could be critical or a support function, but outsource they all do.

What is intended to be a … Read More

Q&A: John Sculley

October 20, 2016 |

John Sculley is the former CEO of both Apple and Pepsi-Cola, and the current Chairman of PeopleTicker; he’s also a member of the Sourcing Industry Group (SIG) Advisory Board. Outsource was lucky enough to catch up with John at the … Read More

Procurement excellence redefined

October 3, 2016 |

Procurement today is a different game. Once viewed as a back-office task, it has emerged as a key differentiator and driver of business value. And to execute it well requires totally new ways of thinking and acting.

Best-in-class organisations understand … Read More

TOP TEN: Rock-Inspired Sourcing Insights

August 5, 2016 |

Vast forests of digital trees have been sacrificed to the topic of sourcing. While the incessant stream of white papers, articles, blogs, tweets and posts we’re bombarded with are certainly helpful, don’t they all start sounding the same after a … Read More

TBM: from measurement to a core business function

July 8, 2016 |

IT reaches far and wide within organisations, particularly in the case of large enterprises, but it can be difficult to understand exactly what it does and how it is having an impact, especially when it comes to measuring return on … Read More

Q&A: Joe Musacchio, PeopleTicker

July 1, 2016 |

Joe Musacchio is the CEO of PeopleTicker, a fast-growing company providing rating and benchmarking services covering the contingent labour space. Outsource met Joe at the SIG Spring Summit in Orlando, Florida, where his company’s chairman John Sculley gave the Wednesday … Read More

Hunting unicorns: why clients need internal alignment before whipping their service providers

May 6, 2016 |

Something seems to be fundamentally broken in the outsourcing world.

The C-suite is not happy with their legacy service providers and 77% want a change, as demonstrated by HFS Research, while lower down the organisation only 27% of middle management … Read More

The digital transformation journey

May 6, 2016 | 1

Business leaders and technology executives are deluged by the rhetoric about disruptive digital technologies coming of age, companies and whole industries going digital.

Maturing and new technology tools, combined with rapidly changing technology usage patterns of businesses and consumers, are … Read More

Changing triggers of IT benchmarking

October 28, 2015 | 1

Benchmarking as a management tool remains globally popular, more so in North America and Europe, ranking a global second and an EMEA first according to the most recent Bain & Company Management Tools and Trends 2015 survey report.

IT benchmarking, … Read More

Managing your services with outsourcing

September 21, 2015 |

Have you ever considered outsourcing your service desk to a supplier? Handing over the control of your department’s front piece might sound complicated and risky, but there are many advantages to outsourcing your service desk tasks, including the fact that … Read More

Benchmarking in an age of disruption

July 28, 2015 | 1

Benchmarking of IT and business operations is a time-tested approach to gauging pricing and service level against market standards. In recent years, however, enthusiasm for benchmarking has waned. Many CIOs concluded that traditional benchmarks are too slow, too rigid and … Read More

How much does it cost not to have to talk to you?

February 12, 2015 | 1

This may seem like an odd question to ask a service provider, but I think it sums up my feeling towards many of the IT services– such as desktop support, network provision and basic application maintenance — that are regularly … Read More

TOP TEN: (More) Biggest Lies in Outsourcing

September 22, 2014 |

Having published our list of the ten biggest lies in outsourcing last month, we were (sadly) unsurprised to receive a welter of other suggestions for such a litany of infamy. So we decided we should create a follow-up… Hold your … Read More

The Deal Doctor: Transactional Pricing

July 11, 2014 |

Should we be more focussed on rate cards or blended FTE pricing during supplier selection?

I’ve written in the past about the (gradual) rise of transactional pricing. But for many reasons it still vital to validate the cost of delivery … Read More