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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Bharat Vagadia

Numbers, Numbers Everywhere…

January 2, 2014 |

Samuel Taylor Coleridge related his ‘Rime of the Ancient Mariner’ in which the grey-beard loon narrates his story of torture at sea after all his shipmates went down. Now you know how service managers came to be as they are.

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Only Strong Leadership And Governance Can Deliver High Performance

October 11, 2013 | 2

The old view of leadership and governance, created in a world where you had a few large organisations, stable environments and not much complexity, is out-dated. In an environment where there is significant complexity, where there is constant change, where … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Golden Age? Is the UK’s public sector up for grabs?

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Central and local government face a time of both crisis and opportunity. When you look at the combination of a public funding crisis and growing dissatisfaction with “top down” services … Read More

Business analytics and outsourcing: is it the next wave?

May 8, 2012 |

Business intelligence (BI) and business analytics (BA) aren’t new concepts (I remember using pivot tables in Excel over 15 years ago and Amazon using predictive recommendations 10 years ago). However, today, the ability to aggregate, store, mine and analyse data … Read More

Trust Me… I’m an Outsourcer

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Not a day goes by without trust being mentioned as a critical factor in outsourcing relationships. Analysts and certainly vendors have proclaimed the partnership approach as the Holy Grail … Read More

The View from the Board: Editorial Board Roundtable Winter 2010

December 17, 2010 |

Outsource: John, you’re hosting, so let’s kick off with you: looking generally at the trends for 2011 how different a year do you think its going to be?

John Sheridan: To some extent it’s going to be a bit more … Read More

Starting with risk in mind

December 7, 2010 |

Before we get too joyous with the festivities descending upon us, I thought it important to remind ourselves of what sourcing governance must be all about – managing risk.

When I hear folk talking about the massive rewards that are … Read More

Strategic outsourcing decision-making: heads versus heart?

November 2, 2010 |

Executives are entrusted to make difficult, complex outsourcing judgements critical for their organisation’s success. A wrong decision can cost the company dearly at best and can put the business in jeopardy at worst.

However, many businesses (and the public sector) … Read More

Hosting a global event – what can we learn about outsourcing governance?

October 12, 2010 |

As you read the headline, you’re probably wondering what hosting a global event and sourcing have got to do with each other. Well if I said Delhi 2010 Commonwealth Games, then you will get the picture.

If major sourcing programmes … Read More