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Outsource magazine: thought-leadership and outsourcing strategy | May 27, 2017

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Blue Prism

The future of work: your robot coworkers

August 11, 2016 |

From the invention of the wheel and steam engine to fax machines and desktop computers, technology has always shaped the way we work – but in the last few decades, the pace of innovation has sped up exponentially, forcing employees … Read More

Live Wires #8: Late or leapfrog?

July 28, 2016 |

An almighty fight is raging for control of the RPA software market. Who is the market leader? Which is the best product? Which features really stand out? There are a number of names in the frame, but one name Daniel … Read More

Live Wires #7: Giant shoulders

July 15, 2016 |

A lot of the talk of RPA today is about bright new names challenging the established order: plucky newcomers forcing their way past the giants of outsourcing and technology. But what do the giants themselves have to say about this? … Read More

Three reasons end-of-contract decisions are getting harder

June 3, 2016 |

At the end of a contract term, buyers of outsourced services have several options. They can renew the agreement and sign on for more of the same, renegotiate terms, seek a new partner through a re-bid or take services back … Read More

Live Wires #6: The virtual outsourcer

June 3, 2016 |

Robotic process automation is based on a new type of software. But will it result in a new type of outsourcer? James Hall, Founder and CEO of Genfour, thinks so. Welcome to the world of the virtual outsourcer.

With a … Read More

Live Wires #5: Good robots and bad robots

May 10, 2016 | 1

Who are Blue Prism? The company isn’t yet a household name, but in automation circles it is something of a trailblazer. They actually coined the term “robotic process automation” back in 2012, and the early evangelists of RPA (such as … Read More

Live Wires #4: Meet the RPA family

May 6, 2016 | 1

Robotic process automation (RPA) is a new type of software that acts as a virtual workforce. It is the hottest ticket in the already hype-fuelled world of automation, and some would say that in the next two to three years … Read More

Q&A: Chip Wagner, Alsbridge (Part 1)

April 11, 2016 | 2

Chip Wagner is the CEO of Alsbridge, one of the world’s leading sourcing advisory organisations. At a time of significant challenges for advisory firms the world over, Alsbridge is enjoying a purple patch with very healthy growth being reflected in … Read More

Live Wires #3: What is RPA?

March 2, 2016 |

Three blogs in already and we have yet to tackle the elephant in the room: what precisely is robotic process automation (RPA)?

Basically, RPA is a new type of software that acts as a virtual workforce. It is configured to … Read More

How RPA is taking service providers to the next level

May 11, 2015 |

As a provider of business processing services we see first-hand the challenges companies face as they look to increase the accuracy and processing times of ever-expanding volumes of digital data.

Robotics has changed the way companies are now processing this … Read More

Age of the Robots

April 23, 2014 | 1

The robots are coming… At least, that’s if you believe the increasingly voluble hype around Robotic Process Automation (RPA) which has seized the outsourcing limelight over the past couple of quarters. But what is RPA and does it really have … Read More

What are the primary obstacles to the widespread adoption of robotic process automation?

April 23, 2014 |

BPOs are at a critical turning point where they need to deliver cost-effective, differentiated solutions. Clients continue to demand innovation, but are hard-pressed to define what that “innovation” might be.  Robotic process automation represents a dramatically new, exciting way for … Read More

What will be the main ramifications for today’s outsourcing space of the ongoing robotic automation revolution?

April 23, 2014 |

I’ve already re-shored around 300K work items a month from our existing outsource work stack and automated processes using RPA, and at a fraction of the cost of manual resource. Although we’ll always have a need for a manual back … Read More

How widespread do you see the adoption of robotic process automation being within your own organisation over the next 12 months?

April 23, 2014 | 1

As an ITO we are always looking for ways to expedite while securing quality. For this reason software reuse, software factory and agile methods are in play and being advanced on an ongoing basis, driven by our strategic agenda (not … Read More

What will be the impact upon your organisation specifically of the increased adoption of robotic process automation?

April 23, 2014 |

We hear from suppliers that the BPO industry has been reluctant to embrace RPA as it is often seen as a threat rather than the opportunity it is. If however you are a service provider with a large workforce in … Read More

The Three Laws of Robotics: what is Robotic Process Automation, and what forms will it take?

April 23, 2014 |

Ask five experts what robotic process automation is, and you will get six different answers. This is no slur on anyone’s intelligence or integrity; rather it is a reflection of the dazzling explosion of this idea onto the business scene … Read More