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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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BPaaS

Humans and machines will collaborate for better customer interactions

March 7, 2017 |

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from … Read More

From brick to click: making the transition

November 20, 2015 |

Brick and mortar retailers are gradually giving into the fact that ‘online’ is a world they can no longer be indifferent about. Today, retailers are wriggling out of their comfort zone to learn the new rules of what it takes … Read More

Navigating the Changing BPO Value Proposition

July 16, 2014 |

One of the most compelling value propositions of business process outsourcing has always been labour arbitrage. Whether enabled through “your mess for less” or more of a “fix then shift” approach, a key lever has been the same: deploy less … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

How will BPO providers’ business models evolve over the next decade?

July 5, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013, as part of our feature ‘Visions of the Future’. To read the main body of that article, click here.

If the last decade has seen the emergence of BPO, … Read More

Vendor Strategies for Improving Profitability

January 24, 2013 |

This column was written by Rachael Stormonth, Senior VP, NelsonHall, and was first published in Outsource magazine Issue #30 Winter 2012.

One of the key aspects of NelsonHall’s research into BPO and IT outsourcing markets is its continuous and comprehensive … Read More

Indian ITO: a three-part plan for achieving non-linear revenue growth

January 31, 2012 |

Technology has always aimed to change the status quo by making it effective to perform business functions. The success of technology in business is measured by the impact it creates on the top line or bottom line, either by allowing … Read More

The Australian outsourcing journey

September 5, 2011 |

Outsourcing has evolved and seen a number of major changes over the last 15 years. For a long time the industry in Australia was battling negative perceptions because of a disproportionate level of scrutiny driven by accent-neutralisation challenges with outbound … Read More