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Outsource magazine: thought-leadership and outsourcing strategy | May 27, 2017

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BPOpronet

Sunshine, happiness and webinars

July 20, 2016 |

The summer sun blazed down upon London today, a raging nuclear inferno of staggering power – yet it was as a mere birthday-cake candle when set alongside the brilliance of the panellists on this afternoon’s Outsource Talks… Yes, today saw … Read More

In-house or outsourced transformation: which is best?

February 19, 2016 |

In this article I examine the question of whether an in-house or outsourced approach is best when transforming business support services such as HR, procurement, customer care, etc. So for example an organisation might ask itself: “Should we establish a … Read More

How to determine whether there is a business case for BPO/transformation (Part 3)

October 2, 2015 | 1

To read the preceding section of this article, click here…

9.0 Key pitfalls to avoid

To conclude, here is the “top ten” of mistakes I have seen organisations make when considering whether to launch a BPO/transformation proposition. I guess that … Read More

How to determine whether there is a business case for BPO/transformation (Part 2)

September 24, 2015 | 2

To read Part 1 of this article, click here…

5.0 Checklist for assessing current operations

The “Assess Current Operations” phase is one where it is very easy to get the “rapid but robust” balance wrong. (I return to this subject … Read More

Ensuring the OCM domain delivers full value in BPO programmes

June 22, 2015 | 2

I recently had to step in to personally lead the Organisation & Change Management (OCM) workstream of a business process outsourcing (BPO) programme I was running. For me, this is not that big a deal because even before I entered … Read More

Lessons Learnt in Transformational BPO (Part 3)

March 27, 2015 |

This is the final article in a three-part series. To go to the beginning of the series, click here.

 

The Implementation Phase

Implementation in a transformational BPO initiative calls for the same kind of disciplines as it does in … Read More

Lessons Learnt in Transformational BPO (Part 2)

March 23, 2015 | 1

This is the second article in a three-part series. To read the first article, click here…

 

Now to the key lessons learned. I have grouped them by the usual phases of a transformational BPO programme – Design, FitGap, Implementation, … Read More

Lessons Learnt in Transformational BPO (Part 1)

March 12, 2015 | 1

In this article I share some key lessons learned from my experiences in transformational business process outsourcing (BPO). My aim is to help readers involved in such initiatives avoid pitfalls that could see them waste a lot of money or … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

BPOpronet

June 13, 2012 |

BPOpronet helps outsourcing suppliers win, implement and deliver their contracts. For example:

  • Premier league, multi-process supplier falling behind specialist competition in race to win £40m IT and £40m F&A global deals with engineering client. BPOpronet provides intensive coaching to … Read More

What do we really think of BPO advisors?

August 25, 2011 |

Take a handful of senior executives from various BPO suppliers, add a dash of client-side insight, mix well, add alcohol and simmer gently for 120 minutes, questioning regularly…

In the companion article to this one (‘What’s really on the CFO … Read More

What’s really on the CFO agenda?

August 11, 2011 |

Take a handful of senior executives from various BPO suppliers, add a dash of client-side insight, mix well, add alcohol and simmer gently for 120 minutes, questioning regularly…

As an advisory firm that helps Chief Financial Officers (CFOs) manage the … Read More