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Outsource magazine: thought-leadership and outsourcing strategy | August 24, 2017

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The ARC of successful outsourcing

August 14, 2015 |

I’ve argued in a recent book that leaders need to be Authentic, Responsible and Courageous (ARC) if they’re to turn the rising tide of mistrust within and between organisations. The same is true in outsourcing relationships, where trust is a … Read More

Preventing costly outsourcing disputes

August 1, 2014 |

Outsourcing disputes have their root in the inherent tension between the need for customers to improve efficiency and cut costs to do more with the lower budgets available, and the need for providers to balance the profitability of the deal … Read More

International commercial disputes in outsourcing agreements

November 7, 2013 |

There are many good reasons why businesses are drawn to international outsourcing. It is a strategy which can help achieve greater efficiencies, reduce operating costs and enable businesses to refocus on their core activities and strengths. It can also provide … Read More

National Outsourcing Association Awards 2013: the winners!

October 25, 2013 |

It’s that time of year again… The National Outsourcing Association Awards (NOAAs) took place last night (24th October) at the Park Plaza Riverbank Hotel in London, summoning the good, the great and the downright fantastic of the outsourcing space. Celebrating … Read More

Right From The Start

April 4, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

In the third article in a series of five, the National Outsourcing Association’s Programmes Director Chris Halward examines a critical aspect of outsourcing (and one of … Read More

Exclusion of liability clauses: fig leaf or real protection?

February 9, 2011 |

Of all the hours spent negotiating outsourcing contracts, a sizeable proportion is taken up negotiating the liability provisions. This is the part of the contract where the views of customer and service provider are most polarised and the hottest debates … Read More

Everything I touch turns to sold

November 29, 2010 |

Fans of The Apprentice will have delighted in the latest crop of proto uber-sales executives discovering the sharp end of business life (and national ridicule). “Everything I touch turns to sold” claimed the youngest contestant, a “telecoms entrepreneur” apparently. Quite … Read More