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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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Business Process Management

RPA, its future and you: surprising revelations

April 7, 2017 |

Less than two per cent of the global outsourcing market is affected by robotic process automation (RPA). And yet, some estimates show that the growth of RPA use may approach 90 per cent year-over-year, according to an interview with Everest … Read More

Is the Philippines’ political unrest an opportunity for other BPO markets?

October 31, 2016 |

I visited Cape Town and Durban recently as a guest of BPESA (Business Process Enabling South Africa) and attended the South Africa BPM Summit 2016. The summit featured local business leaders, industry influencers, and politicians eager to create jobs in … Read More

Crowdsourcing evolves to address Business Process Management (BPM) challenges

January 10, 2014 |

A volatile and uncertain economic environment, combined with cost and margin pressures on every business, every industry across the globe, and scarcity of skilled human resources, has necessitated the rise of new organisational models – that are modular, flexible, global … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Q&A: Ankur Mithal

January 8, 2013 |

Ankur Mithal has spent over two decades in the worlds of finance and, latterly, BPO, and recently authored Some Method, Some Madness: Managing BPO in India, a ground-breaking attempt to “capture the essence of managing the diverse and ever-changing domain … Read More

PEX – Process Excellence Network

May 26, 2011 |

Process Excellence Network: A division of IQPC, (formerly known as Six Sigma IQ) provides access to a treasure chest of relevant content for Process Excellence practitioners.

Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), … Read More

Successful CEOs know that good business processes play like great music

January 26, 2011 |

George Osborne said last year “We want public service professionals, the people working on the frontline and who know what works, to innovate, improve processes and respond.” I was rather surprised to see politicians talking about improving processes: the usual … Read More