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Outsource magazine: thought-leadership and outsourcing strategy | July 27, 2017

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Centre of Excellence

The 2017 CPO agenda: keeping pace with and enabling digital transformation

May 12, 2017 | 1

According to The Hackett Group’s 2017 Key Issues Study, 84% of procurement organisations believe that digital transformation will fundamentally change the way their services are delivered over the next three to five years. Yet only 25% say that procurement has … Read More

Does location really matter when offshoring your IT services?

November 4, 2016 |

Not too long back, many global IT service providers were known to move delivery of IT services of their clients to offshore locations (like South Africa, Latin America or India) without informing their clients. This was seen as an internal … Read More

Top tips for setting up a shared service centre

August 21, 2014 |

The establishment of an internal shared service centre (SSC) – or the transfer of functions to a BPO, for that matter – is not a decision that can be taken lightly and with the mind-set that money can be saved … Read More

What are the key skills required in the retained team following a procurement outsourcing?

October 5, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012, as part of a portfolio feature entitled ‘Procuring Excellence’. To read the other parts of this feature, see the introduction and index here.

The retained and the outsourced organisations … Read More

What’s next for outsourcing?

August 29, 2012 |

The global crisis and subsequent economic downturn caused significant operational and financial challenges for most US firms, and now we see a similar play-out in Europe. The next round of outsourcing is being driven out of compulsion to cut cost … Read More

Skip the “pick and plunk” – use storyboards to plan your solution sell

December 3, 2010 |

When responding to RFPs, service providers all too often fail to devote optimal thought-time to the presentation of a solution that fully addresses each prospect’s unique situation. Instead, they resort to the unfruitful “pick and plunk” method, pulling content from … Read More