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Outsource magazine: thought-leadership and outsourcing strategy | August 17, 2017

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Life Lessons: Rick Sturge

April 10, 2017 | 1

Rick Sturge is EVP Business Development at Firstsource Solutions, with over two decades’ experience in outsourcing and business transformation. We turned to Rick for the latest in our Life Lessons series – and received lessons aplenty…

What has been the … Read More

Financial planning and analysis: centralised operating models empower the strategic CFO

August 10, 2015 |


CFOs are increasingly called upon to serve as key strategic partners for leaders across their organisations. CFOs are expected to provide authoritative insight, but to do so, they need a strong financial planning and analysis (FP&A) function. FP&A … Read More

Q&A: Srikrishna Madhavan, Xchanging

March 6, 2015 |

Srikrishna “Sri” Madhavan is President – Business Processing Services at Xchanging. Ahead of our Editor’s Roundtable on ‘How finance is leveraging technology’, we got together with Sri to get his take on some of the key trends at play in … Read More

Q&A: Vinny Patel, Accenture

November 21, 2014 |

Vinny Patel is a managing director within Accenture’s procurement BPO business, accountable for service delivery across Accenture’s procurement BPO client relationships in the EALA region. Ahead of our editor’s breakfast roundtable with Accenture looking at trends within procurement and the … Read More

Are You The Scorpion Or The Frog?

November 4, 2014 |

Less than 60 days before the expiration of an existing outsourcing contract, the outsourcing company’s CFO made a new demand in contract renewal talks. He said that the provider must “guarantee savings” of a certain amount or he will put … Read More

Winning today means finding the right balance

June 2, 2014 | 1

The years of ‘outsource everything’ are long gone…so are the years of ‘keep everything in-house’ – the winners today are finding the right balance.

Only 7% of companies that adopt shared services – either in-house or through outsourcing – achieve … Read More

The Ascent of Business

April 2, 2014 | 1

Business is evolving, perhaps at a faster pace now than at any time since the advent of the assembly line, driven by a nexus of technological advances, an ever-deeper understanding of best practice and process excellence, and the ongoing revolution … Read More

E-invoicing: still a land of opportunity for SSCs

March 31, 2014 |

Recently, Outsource carried an interesting article by Jamie Lyon of ACCA entitled ‘Do CFO’s “get” technology?‘, asking: “is finance function technology delivering on the promise?”

Having been around business for 30 years, with the last eight in shared services, my … Read More

Do CFOs “get” technology?

February 21, 2014 | 4

In a world where technology is continually turning business on its head, is the finance function keeping up? Are finance leaders effectively exploiting the power of technology in service delivery operations? Are we seeing significant improvement in finance performance such … Read More

Technology Investment in 2014

December 20, 2013 |

The importance of technology cannot be understated in today’s economy – whether using the cloud to connect with employees working outside the office, or using video-conferencing to cut costs, technology is something all companies need to consider when planning investment … Read More

TOP TEN: (More) Collective Outsourcing Nouns

December 20, 2013 |

Back in October, we published ‘Top Ten Collective Outsourcing Nouns’: ten humorous contributions from various (keenly anonymous) contributors from across our network. So popular was this extravaganza of calumny and frivolity that we leapt at the chance to drag the … Read More

Global Business Services: a Game-Changer for Finance

October 9, 2013 |

Who would want to be a CFO in today’s competitive and challenging environment? On the one hand, they continue to be tasked with their traditional stewardship responsibilities to the organisation; control of the organisation remains paramount, as is running an … Read More

Q&A: Shaji Farooq, Wipro

October 1, 2013 |

Shaji Farooq is Wipro Technologies’ SVP, Advanced Technologies & Go-to-Market Transformation, and a man for whom the future is the present… We got together with Shaji to ask him about his current role, the direction of his organisation, and how … Read More

Dead and Buried?

April 11, 2013 | 1

There has been much talk on the wires recently about the alleged “death of outsourcing”.  Many of the reasons given are simply to promote someone’s new “outsourcing paradigm”, from which you can assume that it is still outsourcing but with … Read More

ING Direct: Refocusing on the core – a CFO perspective

April 11, 2013 |

Feike Brouwers, former Chief Financial Officer for ING Direct discusses his role in bringing the distressed UK business back afloat during the financial crisis, Barclay’s acquisition of ING Direct and how cost management is a top priority for all … Read More


February 27, 2013 |

Let’s give CFOs EXACTLY what they want, right?

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