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Outsource magazine: thought-leadership and outsourcing strategy | June 27, 2017

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Coaching

Negotiation – The missing link?

October 16, 2015 |

 

HR professionals negotiate and attempt to gain influence all day, every day. From recruiting new hires to ensuring that people work well together, an HR specialist needs to understand and balance the perspective of the company with the … Read More

The secrets of high-performing call centre teams (Part 2)

August 5, 2015 | 1

To read the first part of this article, click here.

2) Learning-Style Coaching

Coaching members of staff can easily solve these problems. Learning-style coaching is an amazing way to tap into a person’s full potential. Your learning styles have more … Read More

The secrets of high-performing call centre teams (Part 1)

August 3, 2015 | 1

Are your employees, at all role levels, performing to their highest limits possible? I know your answer is a certain “yes”.

On the rare occasions they are not, how comfortable are you as a manager in supporting your employees to … Read More

Breaking through the Lean Wall with situational coaching

January 20, 2015 |

In our view, Lean Leadership continues to represent the biggest challenge for organisations attempting transformational change. It is challenging because fully realising the value of Lean requires a change in how we think, work, behave and lead. Changing behaviours is … Read More