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Outsource magazine: thought-leadership and outsourcing strategy | July 22, 2017

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TOP TEN: (More) Outsourcing Acronyms

December 9, 2016 |

A couple of months back, we published our Top Ten Outsourcing Acronyms – a piece that had been a long time brewing, after we’d initially put out a call for entries the previous year. Well, as seems frequently to be … Read More

Top tips for setting up a shared service centre

August 21, 2014 |

The establishment of an internal shared service centre (SSC) – or the transfer of functions to a BPO, for that matter – is not a decision that can be taken lightly and with the mind-set that money can be saved … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More