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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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Cognitive Computing

Q&A: Marcos Jimenez, Softtek North America

May 8, 2017 |

Marcos Jimenez is the CEO of the North American division of Softtek, a global IT provider and a leading player in Western Hemisphere nearshoring. We got together with Marcos recently to get his thoughts on trends in the sourcing market, … Read More

Cognitive solutions: beware the black box and big promise

April 13, 2017 |

In a maturing market, buyers are becoming increasingly aware that the umbrella term “intelligent automation” comprises a broad spectrum of functionality, ranging from teachable bots that execute repeatable and scripted tasks, to more advanced cognitive tools that apply pattern recognition … Read More

Man and machine: the future awaits

April 5, 2017 | 2

Statistics are a lot of fun, and contentious too. Yet they permit us to remain fairly grounded. Let’s start with the obvious. From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machines are increasingly capable of … Read More

Outsource talked without me!

December 6, 2016 |

Regular readers will know that each month I publish a column waxing lyrical about that month’s Outsource Talks webinar (typically a passionate, exuberant piece written from the heart, as I genuinely greatly enjoy hosting these “talkshow”-type events and, along with … Read More

The future is here now

October 26, 2016 |

The first driverless cars in the UK are now being tested on the streets. “Cognitive robot” Amelia is proving to be a more popular service interface with residents of the London Borough of Enfield than her human predecessors. Technology that … Read More

Why the rise of robotics is forcing a rethink in BPO

August 23, 2016 |

Recently, Genfour conducted a survey amongst UK and US business leaders on their views about robotics and automation.

The findings revealed that half of the respondents believe AI and robotic process automation (RPA) will have a significant impact on the … Read More

Live Wires #9: Cartographer of the future

August 5, 2016 |

Wipro’s KR Sanjiv is a busy man. As CTO, he has the weighty task of making sense of tomorrow’s disruptive technologies – today – then enabling Wipro to compete and win in these areas. We met him to hear how … Read More

Introducing ‘Sourcing Architecture’: next-generation sourcing and procurement transformation

August 5, 2016 |

Sourcing and procurement (S&P) leaders continue to reference efficiency, effectiveness and continuous improvement of operations as a high priority. Most will admit that continuous optimisation is not a destination, rather a journey that has become increasingly complex. Today, an agile … Read More

Live Wires #6: The virtual outsourcer

June 3, 2016 |

Robotic process automation is based on a new type of software. But will it result in a new type of outsourcer? James Hall, Founder and CEO of Genfour, thinks so. Welcome to the world of the virtual outsourcer.

With a … Read More

Q&A: Chip Wagner, Alsbridge (Part 1)

April 11, 2016 | 2

Chip Wagner is the CEO of Alsbridge, one of the world’s leading sourcing advisory organisations. At a time of significant challenges for advisory firms the world over, Alsbridge is enjoying a purple patch with very healthy growth being reflected in … Read More

Travel to Utopia?

March 16, 2016 | 1

Earlier today, I had the honour of delivering the final presentation at the Sourcing Industry Group (SIG)‘s latest London Regional Roundtable – this time round, actually, a joint effort with the wonderful folks at the Association of Corporate Travel Executives … Read More

RPA goes vertical

March 11, 2016 | 1

When robotic process automation (RPA) first burst on the scene 12 to 18 months ago, headlines focused on the technology’s startling impact on human labour requirements. Early adopters were finding that RPA solutions were executing routine and repetitive tasks and … Read More

Benchmarking in an age of disruption

July 28, 2015 | 1

Benchmarking of IT and business operations is a time-tested approach to gauging pricing and service level against market standards. In recent years, however, enthusiasm for benchmarking has waned. Many CIOs concluded that traditional benchmarks are too slow, too rigid and … Read More