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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Offshore or Onshore? Why Global Organizations Are Taking a Closer Look at Having Cost-Saving Shared Service Centers Close to Home

July 28, 2017 |

The term “Shared Services Center” (SSC) has many meanings. For business organizations, they look to shared service centers to help streamline offerings and drive value through standardization and simplification. But for decision makers, this often poses challenges globally as they … Read More

Q&A: Joe Musacchio, PeopleTicker

July 1, 2016 |

Joe Musacchio is the CEO of PeopleTicker, a fast-growing company providing rating and benchmarking services covering the contingent labour space. Outsource met Joe at the SIG Spring Summit in Orlando, Florida, where his company’s chairman John Sculley gave the Wednesday … Read More

Here’s why you should refresh your outsourcing strategy

July 9, 2015 |

For some organisations, their outsourcing strategy starts with choosing a supplier, negotiating hard and then managing the relationship. As the nature of the contract changes, the number of suppliers increases and there is critical dependency on a few selected ones, … Read More

The secret to successful open innovation initiatives

February 10, 2014 | 1

A new study which I have co-authored with Henning Piezunka, PhD candidate at Stanford University, reveals that organisations that display a feedback button on their website to invite suggestions from customers frequently struggle to foster thriving online forums for new … Read More

Crowdsourcing evolves to address Business Process Management (BPM) challenges

January 10, 2014 |

A volatile and uncertain economic environment, combined with cost and margin pressures on every business, every industry across the globe, and scarcity of skilled human resources, has necessitated the rise of new organisational models – that are modular, flexible, global … Read More

The future of employee research

November 20, 2013 | 2

The Future of Employee Research is an open-access project, carried out by Silverman Research, that uses the wisdom of crowds to generate insight about what the future may hold for this area of practice. It is, in itself, an effective … Read More

Q&A: Tim Minahan, SAP Cloud

October 21, 2013 |

Tim Minahan is CMO, SAP Cloud, responsible for defining, overseeing, and executing global marketing and communications strategy for fast-growing SAP Cloud business, and championing SAP’s transformation to a high-performing cloud marketing and operating model. In advance of our webinar ‘Preparing … Read More

Crowdsourced software testing for enterprises (Part 2)

September 24, 2013 |

This is Part 2 of our article ‘Crowdsourced software testing for enterprises’; to read Part 1, click here.

What applications are good candidates for crowdsourced testing?

Crowdsourced testing methodology is the most suitable for applications that are user-centric. It is … Read More

Crowdsourced software testing for enterprises (Part 1)

September 18, 2013 | 1

The information technology world is shifting from one driven by corporations to that driven by consumers, who demand more flexibility as they carry their devices through myriad environments and ecosystems. This lays out a clear challenge for software designers and … Read More

Pandas, rabbits and monkeys: the world of personal outsourcing

July 18, 2013 |

I’ve always been fascinated about US-based TaskRabbit, an online marketplace which facilitates local personalised outsourcing for jobs such as shopping, and mowing the lawn.  Want somebody to put your IKEA furniture together?  Then go on the website, find if there’s … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Open to Innovation: Using an OI Portal

July 4, 2013 | 1

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

For many sectors such as life sciences, FMCG and technology, the ability to innovate successfully and speedily is integral to the commercial viability and value of a company. This … Read More

Bring on the big data boffins

March 7, 2013 |

The interest and focus on big data seems to show no sign of settling. In fact you may have silently groaned when you saw this post had “big data” in the title. But it does represent a set of fascinating … Read More

Community innovation: crowdsourcing in software testing (Part 2)

August 15, 2012 |

To read Part 1 of this article, click here.

Why does crowdsourced testing work?

To understand why crowdsourced testing works, it is important to understand the set of biases that infest most testers and test managers around the world. This … Read More

Community innovation: crowdsourcing in software testing (Part 1)

August 8, 2012 |

In today’s rapidly growing and truly global software industry, success is now more than ever dependent on the quality of the software. A good quality product or service leads to satisfied and loyal customers – the main ambition of every … Read More

At Your Service?

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012



Despite four years of global economic gloom and uncertainty, there are some businesses that have been experiencing exponential growth. One corner of the outsourcing landscape which has … Read More