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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Q&A: Chip Wagner, Alsbridge (Part 1)

April 11, 2016 | 2

Chip Wagner is the CEO of Alsbridge, one of the world’s leading sourcing advisory organisations. At a time of significant challenges for advisory firms the world over, Alsbridge is enjoying a purple patch with very healthy growth being reflected in … Read More

Managed Testing: the Quiet, Fast-Growing Teenager?

September 27, 2013 |

Where our last column looked at one of the newer kids on the BPO block (social media outsourcing), this article turns its attention from BPO to Applications Outsourcing, to look at an activity that has quietly been one of the … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

IT services contract activity drops to ten-year low

April 17, 2013 |

In 2012, the number of IT services contracts tracked by Ovum fell to its lowest level for ten years, as the industry continued to struggle in the aftermath of the global economic downturn. The lack of activity also contributed to … Read More

Vendor Strategies for Improving Profitability

January 24, 2013 |

This column was written by Rachael Stormonth, Senior VP, NelsonHall, and was first published in Outsource magazine Issue #30 Winter 2012.

One of the key aspects of NelsonHall’s research into BPO and IT outsourcing markets is its continuous and comprehensive … Read More

Outsourcing in the Baltics: employment law basics

January 18, 2013 |

As the repercussions from the global financial downturn continue to impact on sales and growth, companies have made significant cost savings to maintain profit margins. The Baltic States are particularly attractive to European corporates by virtue of their lower wage … Read More

Shared services and outsourcing are different

October 8, 2012 |

Once again public sector shared services are having a hard time in the press – and, if half the public information is true, on the ground. The long-running saga of Southwest One (the finance, HR and ICT service shared by … Read More

Changing Shape

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012

The economic crisis may not have fundamentally changed the buying behaviour for large sourcing projects in Europe, but trends indicate that organisations want service providers to take on bigger … Read More

The Professionals: Dave Butler, Grainger

September 14, 2012 |

The latest in our series of buy-side Q&As, The Professionals, features thoughts from Dave Butler, Director, Corporate Affairs for Grainger plc.

Outsource: What are the three most important attributes you seek in a potential partner – and what one single factor … Read More

Northern Lights

December 16, 2011 |

This article originally appeared in Outsource Magazine Issue #26 Winter 2011

Scandinavia’s economies traditionally punch well above their weight in terms of innovation and quality – and it’s the same when it comes to outsourcing, with a growing number of … Read More

Business Platforms

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

As the cloud model evolves, how businesses use cloud technologies, and what offerings are developed by service providers desperate to stay in the game, become increasingly prominent questions. In … Read More

New Worlds

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Global service providers are upping the ante on their investments in emerging markets, driven by the accelerated economic growth in these regions and the relative slowdown in traditionally core … Read More

Multi-sourcing: driving the outsourcing industry?

June 7, 2011 |

Last August I used these pages to spell out the advantages and disadvantages of multi-sourcing in light of changes to the way contracts were being sourced, following the decline in ‘mega-deals’ and the government’s £100 million contract cap.  It seems … Read More

Ford extends CSC deal

September 3, 2010 |

Ford has renewed its IT outsourcing deal with Computer Sciences Corporation (CSC) for the third time, it was announced this week. CSC – one of the world’s biggest IT services companies – will “continue to provide data center services and … Read More