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Outsource magazine: thought-leadership and outsourcing strategy | June 23, 2017

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Is your supply chain free from human rights abuses?

May 2, 2017 | 1

A 2012 report by the International Labour Organization (ILO) estimated that nearly 21 million people worldwide are victims of forced labour, with the highest concentrations found in countries in central and southeastern Europe and in Africa. With complex global supply … Read More

Sustainable procurement: a necessity for businesses of the future

February 17, 2017 |

As regulations and consumer pressures shift and organisations are increasingly exposed to risk – reputational and beyond – the procurement industry faces a critical juncture. This dynamic has created a business environment where sustainable procurement programs are no longer just … Read More

Fashion and apparel: labour practices in the supply chain

January 6, 2017 |

In 2015, the Joint Economic Committee of the United States Congress reported that the fashion industry globally is valued at $1.2 trillion. (Ref. 1) Of that $1.2 trillion, more than $250 billion is spent annually in the United States alone … Read More

Beverage companies get active in reducing their supply chain carbon footprint

September 6, 2016 |

Carbon footprint reduction is a major focus of the beverage industry. The major challenge for this industry is to reduce the carbon footprint while still increasing production in this growing sector. In July 2015, Coca-Cola and PepsiCo, along with more than … Read More

Writing Competition: The Winner

August 16, 2016 | 3

What will be the most important drivers of change in the global sourcing arena over the next decade, and why?

Around the world, companies of all types and sizes are facing a groundswell of pressure to create more sustainable sourcing … Read More

Sustainable supply chains: do they really benefit my company?

April 1, 2016 |

As companies have started to internalise (and for that matter, practice) the triple bottom line concept of sustainability, the focus now has shifted to issues beyond their walls of operations and manufacturing. In the world of outsourcing, globalisation and interdependence … Read More

A tail with a happy ending for procurement

September 18, 2015 |

From relative obscurity a few years ago, Tail Spend Management is now having its day, as more and more companies recognise the significant benefits this can bring – from cost savings, supplier rationalisation and risk reduction, to increased control and … Read More

The ARC of successful outsourcing

August 14, 2015 |

I’ve argued in a recent book that leaders need to be Authentic, Responsible and Courageous (ARC) if they’re to turn the rising tide of mistrust within and between organisations. The same is true in outsourcing relationships, where trust is a … Read More

Impact sourcing is not just rural sourcing

March 19, 2015 |

When talking about impact sourcing it is easy to think about rural areas in India or Sub-Saharan Africa. However, impact sourcing can also happen much closer to home. According to Everest Group, two of the requirements for the impact sourcing … Read More

Socially responsible global outsourcing

January 23, 2015 |

Since the first software contracts were outsourced to India in the late 1970s, global outsourcing has expanded across several dimensions. It has expanded geographically to encompass many new entrants in Asia, Africa and Latin America/Caribbean; and also marginalised areas in … Read More

Robots With Ethics

October 31, 2014 |

Recently, on this site, Ravichandran Venkataraman wrote an evocative article on the impact that robotic process automation (RPA) will have on the nature of work across the world. Ravi also gave us his thoughts on what businesses and governments need … Read More

New frontiers in outsourcing: Sustainable Impact Sourcing

August 19, 2014 |

Several ancient philosophies say that only those who make a significant positive impact to the societies in which they operate can sustain over a long period of time. This has been proven time and again for both individuals – Buddha, … Read More

OPINION: A new world order beyond automation and offshoring

August 5, 2014 | 2

Centuries ago, many Indians believed that crossing the oceans is a sin. Even though they had built ships that could work in oceans, it was still felt that crossing the oceans was a sin. Of course, there are different views … Read More

Q&A: Cathy Tornbohm, Gartner

March 26, 2014 | 4

Cathy Tornbohm is VP BPO Research for Gartner, and one of the most prominent analysts in the global outsourcing space. We got together with Cathy in March to get her views on the state of BPO today, the potential impact … Read More

Supplier diversity: coming of age in the UK

March 21, 2014 |

Supplier diversity, originating in the US, is now gathering momentum in the UK. Indeed in a recent procurement conference it was the general view that supplier diversity was the next happening thing and something that companies needed to embrace.

At … Read More

Three ideas to change the face of BPO

February 6, 2014 | 1

A lot has been covered about the future of BPO (especially in the 32nd issue of Outsource, with over 40 opinion leaders sharing their respective views on how BPO companies should adapt to upcoming trends).

As an expat doing BPO … Read More