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Outsource magazine: thought-leadership and outsourcing strategy | July 25, 2017

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Humans and machines will collaborate for better customer interactions

March 7, 2017 |

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from … Read More

Live Wires #9: Cartographer of the future

August 5, 2016 |

Wipro’s KR Sanjiv is a busy man. As CTO, he has the weighty task of making sense of tomorrow’s disruptive technologies – today – then enabling Wipro to compete and win in these areas. We met him to hear how … Read More

Going hybrid: a new evolution of network outsourcing

December 7, 2015 |

We are on the cusp of a significant change in the network outsourcing arena.

IT networking has experienced several generations of change since the boom years of the late ‘90s. In particular, we have witnessed a revolution in how systems … Read More

A critical time to transform: how CIOS and IT organisations can survive and thrive

August 14, 2015 | 1

The role of IT within contemporary businesses is changing fast. The perpetual flow of technological developments requires IT practitioners to keep abreast of the latest trends and solutions and assess their relevance to the business accordingly.

Historically, the IT function … Read More

The future of technology strategy

July 28, 2015 |

Every so often, I get involved in discussions about technology strategy. These nearly always fall back on the tried and tested models that break strategy down into infrastructure, development methodologies, platforms, sourcing etc.

Although it purports to start with the … Read More

Executive insight: Andy Caddy, Group CIO, Virgin Active

March 27, 2015 |


Andy Caddy is Group CIO of Virgin Active, prior to which he was CTO of easyJet. He will be bringing this wealth of experience in the travel, retail, and health and leisure sectors, to Cloud World Forum … Read More

Q&A: Srikrishna Madhavan, Xchanging

March 6, 2015 |

Srikrishna “Sri” Madhavan is President – Business Processing Services at Xchanging. Ahead of our Editor’s Roundtable on ‘How finance is leveraging technology’, we got together with Sri to get his take on some of the key trends at play in … Read More

C-level technologists and the cloud

November 7, 2014 |

Five years ago, I was at a conference for technology service providers who focus on the charity and not for profit sector. There was much discussion of cloud and how everything that such services offered could be delivered through traditionalRead More

Q&A: Liv Sandbaek, Accenture

July 15, 2014 |

Liv Sandbaek is the Chief Technology Officer for Accenture Operations. Having been deeply involved with a provocative (and hopefully catalytic) piece of research in collaboration with HfS, we thought Liv would be the ideal person to give us a glimpse … Read More

Bringing On The Beeb

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

He’s where the buck stops for almost all the technology owned by the world’s biggest broadcasting organisation. It’s no surprise that BBC CTO John Linwood has his hands full. However, … Read More

Q&A: Nick Araco, CFO Alliance

August 6, 2012 |

Nick Araco is the President and CEO of the CFO Alliance, a “community that brings together the experience, knowledge, and collective wisdon of peers, subject matter experts, and academic authorities to enable senior financial leaders and decision makers to be … Read More

WEBINAR INVITATION: Transforming Business Through Technology

August 1, 2012 |

“If you didn’t manage to attend you missed a superb webinar with some fantastic insight and thought leadership – not to mention four live attendee polls with some very interesting results – and so we are sure that you … Read More

Planet ITO

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

It is “the backbone of the outsourcing marketplace”, according to ISG’s Duncan Aitchison – and there’s no denying the huge importance of ITO to both the broader outsourcing space … Read More

Q&A: Norm Judah, Microsoft

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

Two decades into his career with Microsoft, Norm Judah has risen to the dizzy heights of CTO Worldwide Services. Looking for insight into the challenges and ambitions of a … Read More


A shift to the right (Part 2)

April 21, 2011 |

Something radical?

In Part 1 we looked at how the UK government is re-examining the way it does business, the size and shape of its IT and outsourcing deals, and how the private sector’s experience of rightsourcing could help. Rightsourcing … Read More