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Outsource magazine: thought-leadership and outsourcing strategy | August 23, 2017

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Culture

Why multiplying compliance risks demand a calculated strategy

May 10, 2017 |

In the past, compliance risk was a top-of-mind issue among select industries: regulators appeared to have banking and financial services, along with energy and extractives, under a constant microscope. But as supply chains expanded across oceans and continents, and countries … Read More

The X-factor for successful offshore delivery

February 13, 2017 |

Over the last two decades I have had the opportunity to work with some of the largest (as well as mid-sized) enterprises who had outsourced their IT work to offshore based teams. The offshore teams themselves were either part of … Read More

Digital strategies without the hype: fundamentals for effective implementation

January 19, 2017 |

Undoubtedly, digital has huge potential: to fundamentally transform the business operating model; to unlock the “impossible challenge”; to greatly accelerate change; and to intimately connect a company to its customers in real time. However, digital can also expose a company’s … Read More

Life Lessons: Peter Dickinson

December 20, 2016 |

Peter Dickinson is a partner at international law firm Mayer Brown and co-leads their global Technology Transactions practice; he’s also a hugely respected thought leader and a regular contributor to Outsource, offering insight on a broad range of legal and … Read More

Emerging market drivers are creating a renaissance in nearshoring tech development

December 2, 2016 |

Nearshoring as a way to outsource critical business processes and product development is nothing new to key markets such as software engineering, yet emerging technology, market trends and government mandates are sparking a renewed interest in it as a means … Read More

Getting multiple suppliers to work together

October 12, 2016 |

Multi-supplier service is all the rage, together with its linking agent Service Integration and Management (SIAM). Wonderful in theory… How does one practically get multiple parties to collaborate towards a common end?

It was recognised early in the development of … Read More

A Dizzying Pace of Change: A Provider’s Perspective

September 16, 2016 | 1

Earlier this year, Outsource editor Jamie Liddell chaired an advisor roundtable hosted by Capgemini, during which key themes emerged which were subsequently explored further by several of the roundtable guests in our recent two-part article ‘A Dizzying Pace of Change‘. … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 2)

September 12, 2016 | 1

To read the first part of this article, click here.

Manish Khandelwal, PA Consulting Group: Organisations of yesterday needed to ensure that they deliver the best product at the best possible price point. While customer experience mattered, organisations could get … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 1)

September 7, 2016 | 3

Earlier this year, Outsource editor Jamie Liddell had the privilege of chairing a roundtable dinner hosted by Capgemini, and attended by some of the most prominent advisors in the UK outsourcing community. The evening saw a huge variety of topics covered … Read More

oNexus Founder Interview: Tony Strong, Parseq

August 30, 2016 |

Tony Strong is the CEO of UK-based multi-channel service provider Parseq. Way back when we launched our oNexus platform, Parseq were one of the founding oNexus partners and we were promised an interview with Tony – and now our paths … Read More

How digital technology is changing global sourcing and lowering cost per hire

August 25, 2016 |

It has already happened. Digital technology has taken over. When it comes to global sourcing, job opportunities, branding, company cultures, it is all transparent. Job-seekers can see straight through you and your company before they walk through the door and shake … Read More

Writing Competition: 3rd Place

August 16, 2016 | 4

What will be the most important drivers of change in the global sourcing arena over the next decade, and why?

Evolution is natural. Change is inevitable. As a professional, if you are not keeping up on trends in your industry, … Read More

Walk a mile in your BPO provider’s shoes

August 5, 2016 |

Organisations that enter business process outsourcing (BPO) transactions inevitably experience challenges with BPO providers – often resulting from unmet expectations, difficult transitions and erratic steady state delivery. While it is reasonable to expect the value promised by a provider to … Read More

A few words for the weekend

July 15, 2016 |

As another working week draws to a close, I thought I’d take this opportunity to wave you off into your respective weekends with a couple of announcements… Those of you who are members of our LinkedIn group may already have … Read More

Calling all readers…

June 3, 2016 |

In recent weeks I’ve reached out to the Outsource community a couple of times for editorial input – most prominently, of course, in our just-launched writing competition (which I’m hoping you’ll all either enter or pass on to someone who … Read More

Culture gaps in a shrinking world

May 16, 2016 |

In so many ways the business world is smaller and more accessible in the modern era – a place where even tiny online companies can trade globally, where people travel for work as a matter of routine and where businesses … Read More