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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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Damian Scallon

Partners or pawns? (Part 2)

July 25, 2016 | 2

(To read the first part of this article, click here.)

Almost a week had passed since my meeting with Jeanette and her team, and I was still reeling from the conversation. It was just so hard to comprehend how a … Read More

Partners or pawns? (Part 1)

July 13, 2016 | 2

“We are nothing more than a bunch of pawns on this outsourcing checker board,” Jeanette said.

“I think you mean ‘chessboard’,” I said smiling at her.

“You know damn well what I mean, Dean. Hey, that rhymes,” Jeanette said, returning … Read More

Avoid or approach those who purchase?

June 3, 2016 |

Another rainy trip up north, I thought to myself, turning on the windshield wipers. A recent phone call from Anne, the head of global purchasing, requesting my participation in reviewing some ideas to build stronger partnerships with their inside-outsourcing service … Read More

The Mosaic: seeing the bigger picture (Part 3)

April 27, 2016 | 1

To read the previous part of this article, click here.

After lunch, the group assembled back in the conference room. Most spent some time reading through the poster on the wall, looking for more clues to help them improve.

“Ready … Read More

The Mosaic: seeing the bigger picture (Part 2)

April 21, 2016 | 2

To read the first part of this article, click here.

Walking into the conference room the following week, I bumped into Jenny and Alex, two regional managers who worked for Tyler.

“Good morning.”

“Hi there, Dean,” Jenny said, smiling and … Read More

The Mosaic: seeing the bigger picture (Part 1)

April 12, 2016 | 2

As I finished up my call with Rick, the CEO of Walker Ideas, I couldn’t help but feel impressed with his new attitude towards service. Rick and his team recently turned some bad news they had received from their key … Read More

Outsource talked!

March 18, 2016 |

On Wednesday the world – well, that portion of it that registered, anyway – was treated to the delights of our first Outsource Talks webinar, our foray into the world of the talk show as seen in the outsourcing space… … Read More

Ready, aim… Don’t shoot the messenger!

March 11, 2016 |

Every once in a while I come across a situation marked with incongruous and unexpected elements that, when summed up, can only be labelled as completely bizarre. One such situation started in the boardroom of Walker Ideas, a very successful … Read More

Time to talk Talks

February 25, 2016 |

I always find it gratifying when a dormant project is resurrected: it means that effort already exerted (perhaps a while beforehand) has not after all been wasted, and that what seemed a good idea at the time continues to seem … Read More

Change your story to change your culture…

February 1, 2016 | 3

Pulling into the snowy parking lot and contemplating today’s meeting, my mind wandered to a line from Michael Margolis, the CEO of Get Storied, “If you want to understand the culture, listen to the stories; if you want to change … Read More

Recognise my service providers? Bah, humbug! (Part 2)

December 22, 2015 | 1

To read Part 1 of this article, click here…

“What’s that, Ray?” Tyler asked sternly.

“Nothing I haven’t said before,” Ray, the guy to my right, responded.

“Ray, we are here today to start resolving some issues, so for my … Read More

Recognise my service providers? Bah, humbug! (Part 1)

December 15, 2015 | 2

“I wear the chain I forged in life, I made it link by link, and yard by yard; I girded it on of my own free will, and of my own free will I wore it.”  As Tyler finished up … Read More

Did George Bernard Shaw have it right?

November 4, 2015 |

“It’s easy for you to say. You’re not the one being challenged each day to prove how your inside-outsourcing service partners add value,”  Amy exclaimed, visibly frustrated.

Amy had the unenviable position in her company of deriving value from a … Read More

Hike, go long… run, fumble…

October 5, 2015 |

“Nice play. Now we have the ball on our own two-yard line. Only two yards from our own complacency end zone. Huddle! One down left. We’ll kick the ball. Hike! Fumble…..everyone piles on the ball. The referee blows the whistle. … Read More

Wisely choose a partner with whom to inside-outsource (Part 2)

September 4, 2015 |

To read the previous part of this article, click here.

As Day Four of the IOSP process started, we found ourselves once again in the plant boardroom. Peter asked everyone to take a seat, and kicked off the meeting. He … Read More

Wisely choose a partner with whom to inside-outsource (Part 1)

September 1, 2015 | 2

This article is a continuation of ‘Align to inside-outsource’; to read that article, click here.

Every once in a while, plain old common sense just rules the day, and this was one of those days.   Hope, our HR director, had … Read More