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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Daniel Sasaki

Businesses have never had a better opportunity to renegotiate outsourcing contracts

March 21, 2014 |

In 2014, with a record number of outsourcing contracts due to expire, there has never been a better time for companies to renegotiate outsourcing deals to seek better terms and increase profitability. The outsourcing market, which is still largely dominated … Read More

Growth businesses should not be scared of outsourcing

December 20, 2013 |

No business type in Britain is more reluctant to engage in outsourcing than SMEs. In a recent study by the Open University Business School, just 14 per cent of firms with a turnover below £100,000 used outsourcing as compared with … Read More

Specialists are outsourcing’s A-Team…

August 30, 2013 | 1

Specialist outsourcing is on the rise and a number of factors are behind this trend. Companies are seeking more sophisticated skills and capabilities to adapt to the ever-faster pace of change in business. They are also looking for support to … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Quality trumps cost-cutting in outsourcing shift

May 29, 2013 |

Businesses are increasingly prioritising quality over cost in terms of which countries and which firms they turn to for their outsourcing needs. Companies are seeking more sophisticated skills and capabilities to adapt to the ever-faster pace of change in business … Read More

Cloud offerings in IT contracts need to be handled with care

February 14, 2013 |

As businesses increasingly move their computing functions to the cloud, the proportion of IT outsourcing contracts that rely on remote data and software has risen strongly, with research at the end of last year by Information Services Group showing that … Read More

Fulfilling contracts well is as important as winning them

October 29, 2012 |

Sports commentators may still be debating what the top highlights of the 2012 Olympics were – Bolt’s double, Mo Farah’s twin victories or, perhaps, Murray’s revenge victory against Federer, to name a few candidates. Fill a room with business commentators, … Read More

Recession gives rise to vested outsourcing

July 18, 2012 |

A boon of the outsourcing industry is that while on the one hand it rides waves of economic growth, it’s also a sector that can speed up in slowdowns. The second half of last year was the strongest six months … Read More

Outsource – or cloudsource?

April 16, 2012 |

There’s no question that cloud computing is here to stay. A recent infographic released by IT consulting firm Avanade shows that globally, 74 per cent of enterprises are using some form of cloud services – a 25 per cent growth … Read More

Newly emerging offshore centres move centre-stage

February 17, 2012 |

A consistent theme at outsourcing conferences and the topic of discussion at seminars and web forums is the rise of China and India as outsourcing powerhouses. However, while the outsourcing giants of each country are likely to play a bigger … Read More

Using outsourcing to address risk management

December 20, 2011 | 6

Managing risk is a key challenge to any business.  As companies expand their operations, systems and infrastructure and become more complex, the risks they face also become more sophisticated and difficult to manage.  Even for large companies this is a … Read More

Open Public Services White Paper: a golden opportunity for outsourcers?

October 17, 2011 |

Outsourcing has long been an effective method of streamlining businesses and cutting costs, and in times of austerity, its importance once again comes to the fore.  But while the private sector has benefitted from outsourcing for many years, encroachment into … Read More

Do businesses need an Outsourcing Czar on the board?

August 15, 2011 |

The financial and business upheavals of the past few years have led to sweeping change in corporate governance, swathes of new regulations and a re-balancing of responsibilities among senior management. Probably the best examples are the greater prominence CFOs have … Read More

Double dip: outsourcing opportunities, not obstacles?

March 4, 2011 |

The grim news of a GDP contraction in the fourth quarter of last year of 0.6% on revised figures just released by the Office of National Statistics has sent ripples of fear through corporate UK and caused shudders among policymakers. … Read More