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Outsource magazine: thought-leadership and outsourcing strategy | September 24, 2017

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Data Management

Data warehousing: moving from a T&M to a Managed Service model

March 9, 2016 |

I often get asked whether managed service is just hype and nothing but glorified “time and material” (T&M) in a different guise. Usually we understand a managed service to be measured, and paid for, based on a pre-defined effort and … Read More

From brick to click: making the transition

November 20, 2015 |

Brick and mortar retailers are gradually giving into the fact that ‘online’ is a world they can no longer be indifferent about. Today, retailers are wriggling out of their comfort zone to learn the new rules of what it takes … Read More

NBA Q&A: Sarah Hitchcock, GeoLytix

August 14, 2014 |

Sarah Hitchcock is a partner at and responsible for all finance and operations within GeoLytix, offering bespoke location planning and strategy consultancy services. Her organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category … Read More

Life after Snowden: what next?

April 24, 2014 |

Following on from my column – and call for input – last month regarding the ramifications of the Edward Snowden affair for the outsourcing space: this week we hosted our webinar ‘Life after Snowden – what are the implications on … Read More

Q&A: Ed Barry, OnProcess

March 19, 2014 |

Ed Barry is the CEO of OnProcess Technology. We met with Ed to discuss some of the challenges facing his organisation and its clients, driving actionable insights through smart use of data, and what kind of talent fits the OnProcess … Read More

Has Snowden hit you (yet)?

March 5, 2014 |

Data security is a big issue for any organisation – and a huge challenge for many looking to take the outsourcing route. Who looks after the data, where it’s held and how it’s moved, who can access it and how … Read More

Managing business data: why a single domain may not be enough

February 27, 2014 | 1

An organisation’s data is the lifeblood of its business, allowing departments ranging from finance and R&D to sales and marketing to learn more and adapt their strategies to fit products, customers, suppliers, sales trends and more.

Last year, Stibo Systems … Read More

Crowdsourcing evolves to address Business Process Management (BPM) challenges

January 10, 2014 |

A volatile and uncertain economic environment, combined with cost and margin pressures on every business, every industry across the globe, and scarcity of skilled human resources, has necessitated the rise of new organisational models – that are modular, flexible, global … Read More

Big Data Hits HR

October 1, 2013 | 3

Do you remember the days of filing cabinets full to the brim with personnel files of employees? Depending on the size of the organisation, the number of files and number of cabinets grew to match this. Then offsite centres came … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Has HR rushed too quickly to the service centre?

May 7, 2013 | 1

Once upon a time, HR were viewed as fluffy people people, or at worst, pen-pushers who took your holiday forms. Today, apparently, they’re a faceless department, a phone number, a web portal… HR as we knew it has been killed … Read More

Retaining staff records: What HR needs to keep and for how long

May 1, 2013 |

The 1st anniversary of the Equality Act is a timely reminder of organisational document retention policy and practice. This Paper will examine how an employer should retain and dispose of employee records, and more broadly how employers should manage … Read More

Roundtable: The Value of HR Outsourcing

September 18, 2012 |

Last month, to launch our series ‘OutsourceXplores Getting out of the HR Jungle’, Outsource and Logica – now part of CGI – convened a roundtable looking at some of the key trends, developments, challenges and opportunities at play within the … Read More

WEBINAR INVITATION: Transforming Business Through Technology

August 1, 2012 |

“If you didn’t manage to attend you missed a superb webinar with some fantastic insight and thought leadership – not to mention four live attendee polls with some very interesting results – and so we are sure that you … Read More

Q&A: David Lowe, Océ Business Services

July 5, 2012 |

David Lowe is Business Unit Director for Océ Business Services. As part of our OutsourceXplores series investigating ‘Transforming Business Through Technology‘, we sat down with David to get his thoughts on how technology can address some of the myriad obstacles … Read More

Size Matters: Big Data Booms

July 3, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012

With over 2.5 quintillion bytes being created every day, data has got very big indeed – and so has the commercial opportunity implied by such a vast repository of … Read More