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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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Data Protection

Brexit splits UK businesses over data law

May 4, 2017 |

As Brexit slowly begins to become a reality, there are worrying signs that British businesses are cancelling vital data protection reforms – in the mistaken hope that rules will change once the UK has left Europe.

The UK vote to … Read More

Three tips for growing a mid-sized business in a world of change

April 26, 2017 |

Businesses have never faced such complex political, economic, social and digital forces as they do today. For example:

  • In the UK, Theresa May has formally announced the country’s intention to leave the European Union.
  • Gartner predicts 20.8 billion connected … Read More

The tip of the infosec iceberg?

March 20, 2017 |

Recent stories by, amongst others, the BBC detailing large, well-organised and presumably very profitable scamming organisations targeting UK TalkTalk customers have hardly helped the already-lowly reputation of offshore contact centres – but may unfortunately be only the tip of a … Read More

Humans and machines will collaborate for better customer interactions

March 7, 2017 |

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from … Read More

Forecast is cloudy for the 2017 Enterprise IT landscape

January 13, 2017 |

Cloud has been both an exciting and disruptive force in the technology market for the last decade. It has acted as a critical enabler for a host of other influential technologies and this will continue and accelerate in 2017.

Compliance … Read More

The General Data Protection Regulation: key implications for UK outsourcing

September 12, 2016 |

From 25 May 2018, a new European General Data Protection Regulation (the “GDPR”) will apply and change the rules applicable to businesses that process “personal data” such as customer and employee data. Organisations will need to consider implementing new procedures … Read More

TOP TEN: Tips for Finding Value in Dark Data

September 9, 2016 |

Just hearing the words “dark data” can be enough for managers in the outsourcing industry to feel a little uneasy – but despite its rather menacing name there has never been a better time to tackle the phenomenon head on.

Read More

The Legal View: Brexit (Part 1)

July 5, 2016 |

Nearly two weeks after the UK’s vote to leave the European Union (the ‘Brexit’), very little has become clear in terms of what this means for the country and the EU itself – and the sourcing and outsourcing space in … Read More

OPINION: Vendor headquarters matter

June 23, 2016 |

Most companies recognise outsourcing as an attractive way to efficiently complete software development projects, especially for companies that are experiencing skills gaps, time gaps or budget gaps. When this happens, outsourcing can be a viable solution – but only if … Read More

GDPR: is this about IT or resilience?

June 10, 2016 |

Levels of concern in business appear to be rising, as the date for the roll out of the new EU Data Protection regulations, known as GDPR, was announced (May 25, 2018, by the way). Social media were alight with comment … Read More

Cyber-attacks: can you contract against damage caused by supplier data breaches?

June 8, 2016 |

The data and cyber regulatory regime in the EU – which includes, for the time being at least, the UK – is undergoing a very significant shake-up. The new General Data Protection Regulation which will come into force on 25 … Read More

Q&A: Toni Jackson, SAP Fieldglass

April 27, 2016 |

Toni Jackson is the Director of SAP Fieldglass, APAC, responsible for launching the brand in the region and subsequently growing the business to encompass a team of over 50 serving some of the largest organisations in Australia and beyond. Ahead … Read More

How financial services providers can reap the rewards of migrating to the cloud

April 19, 2016 |

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation … Read More

Privacy Shield: a new regime for international data transfers

February 8, 2016 |

The basis upon which European businesses are able to send personal data outside of Europe – and, especially, to the United States – has recently been the subject of intense scrutiny and negotiation between the EU Justice Commissioner and the … Read More

Cybersecurity in the supply chain

November 23, 2015 |

The last eighteen months or so have seen a very significant increase in the number of cyber-attacks reported. These attacks have hit companies across a variety of sectors: TalkTalk, Morrisons, Sony, J.P. Morgan, Home Depot and of course, Ashley Madison, … Read More

New EU data protection regulations: what are the obligations for the outsourcing industry?

October 2, 2015 | 1

Assuming it is finally approved in the next few months, 2017 will see the introduction of new EU data protection regulations that will bring about a shift in responsibilities, impose new obligations relating to the processing of data and harmonise … Read More