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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Deborah Kops

Global Business Services: a Game-Changer for Finance

October 9, 2013 |

Who would want to be a CFO in today’s competitive and challenging environment? On the one hand, they continue to be tasked with their traditional stewardship responsibilities to the organisation; control of the organisation remains paramount, as is running an … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

The Professionals 2012: The winner

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

We round up 2012’s buy-side competition – and announce the very deserving winner…

Well, another year comes to a close – and with it the first annual instalment of The … Read More

Courting the Commentariat

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Even the most promising sourcing change program can be hindered (or even derailed) by misinformation or the mutterings of those within the organisation with axes to grind – or who … Read More

You get the marketing you deserve… (Part One)

August 31, 2011 |

Attend any conference and you’ll see row after row of exhibitor companies whom you’ve either never heard of, or of which you may just have a dim recollection. The earnest lads and lasses passing out business cards, brochures and logo … Read More

Interview: Deborah Kops,

May 20, 2011 |

Deborah Kops is the founder of and a member of the Outsource Editorial Board, as well as a regular online columnist for Outsource. At the 11th Annual European Shared Services & Outsourcing Week in Amsterdam, we spoke with … Read More

Read ’em and weep

February 16, 2011 |

The good news is that the market has not fully commoditised outsourcing… yet. And the better news is that providers have a stellar opportunity to differentiate themselves and their solutions in the proposal process.The bad news is that buying an … Read More

Communicating remorse

January 18, 2011 |

“Love means never having to say you’re sorry.” You may not remember the insipid line from that soppy 1970 movie, Love Story, which had every American teenage girl groping for a box of tissues as Jennifer took her last breath. … Read More

The View from the Board: Editorial Board Roundtable Winter 2010

December 17, 2010 |

Outsource: John, you’re hosting, so let’s kick off with you: looking generally at the trends for 2011 how different a year do you think its going to be?

John Sheridan: To some extent it’s going to be a bit more … Read More

To the Barricades?

December 15, 2010 |

Deborah Kops is a true sourcing legend, with hands-on experience as buyer, vendor and advisor (not to mention Outsource Editorial Board member). Now, her latest venture is building up a full head of steam – and as her choice … Read More

Thought leadership IS brand in the outsourcing industry

December 8, 2010 |

Ever hear about the International Index of Thought Leadership? It asks “opinion formers” in the U.S. and the UK to rank companies based upon characteristics common to thought leadership or high-impact organisations: pioneering spirit, rigour, objectivity, authenticity and clarity. No … Read More

Buying brand

November 15, 2010 |

“Today, brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants are figuring out how to become a brand surrounded by a Tommy Hilfiger-like buzz.” – Tom Peters

Looking around me, … Read More

Death by PowerPoint

October 20, 2010 |

We all know the drill. It’s a week before the outsourcing or shared services program’s quarterly business review, and all hands are on deck to craft a PowerPoint presentation that puts client and provider in just the right light in … Read More

Nothing north of Watford

September 21, 2010 |

“Make it In America” is Obama’s newest jobs battle cry. Not to be undone, David Cameron went to Bangalore to push for jobs creation in Britain. With unemployment in the US alone at over 1.4 million people who have been … Read More