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Outsource magazine: thought-leadership and outsourcing strategy | August 23, 2017

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Offshore or Onshore? Why Global Organizations Are Taking a Closer Look at Having Cost-Saving Shared Service Centers Close to Home

July 28, 2017 |

The term “Shared Services Center” (SSC) has many meanings. For business organizations, they look to shared service centers to help streamline offerings and drive value through standardization and simplification. But for decision makers, this often poses challenges globally as they … Read More

Why multiplying compliance risks demand a calculated strategy

May 10, 2017 |

In the past, compliance risk was a top-of-mind issue among select industries: regulators appeared to have banking and financial services, along with energy and extractives, under a constant microscope. But as supply chains expanded across oceans and continents, and countries … Read More

Shoring up the boardroom

June 22, 2016 |

Crisis is now an everyday occurrence, and is a risk that can be mitigated but never truly eliminated. In a world that seems to be increasingly prone to crises of every conceivable type, a recent survey from Deloitte – A … Read More

Why today’s business leaders must collaborate, not compete

May 12, 2016 | 1

“Eat or be eaten” – for centuries, this “law of the jungle” was the law of the business world, too. Beating the competition delivered power, money and influence. From the Square Mile to Wall Street, survival of the fittest meant … Read More

Managing performance of outsourced employees

November 27, 2015 | 2

Performance management of internal operations has always been a key focus of every company, regardless of size. Performance management is used to measure employee performance and make a decision on how valuable a contribution each individual employee is making to … Read More

Third-party governance and risk management (TPGRM): turning risk into opportunity

August 27, 2015 |

The threat of reputational damage and large financial penalties has thrown the issue of third-party management back under the spotlight, as these are starting to have a knock-on effect on shareholder wealth.

Recent examples have seen significant financial and reputational … Read More

Shared values: the key to finding the right outsourcing provider

July 20, 2015 |

IT has long been one of the most commonly outsourced business functions. More often than not, people choose to outsource their IT because they simply don’t have the resources in-house and the time and effort spent keeping it there is … Read More

Global business environment demands more from procurement

January 22, 2015 |

As the global macro environment improves and procurement leaders turn their attention towards corporate growth, pressure is mounting on conventional models of procurement.

Looking at the state of play in the industry amid signs of stronger growth in some parts … Read More

Coming Right Up: Predictions For The Year In Outsourcing

April 7, 2014 |

Deloitte has identified five major trends that are likely to impact the support services sector over the coming year. Based on key conversations with industry leaders and clients, most are already experiencing at least one of these trends and many … Read More

Growth businesses should not be scared of outsourcing

December 20, 2013 |

No business type in Britain is more reluctant to engage in outsourcing than SMEs. In a recent study by the Open University Business School, just 14 per cent of firms with a turnover below £100,000 used outsourcing as compared with … Read More

How to demonstrate the value of outsourcing in customer contact

October 28, 2013 | 1

The contact centre outsourcing market had been stagnated. The economic crisis hit outsourcers hard, since almost all businesses slashed operational costs and many contracts were left to burn out. Processes were brought back in-house and outsourcers often unfairly tagged as … Read More

Head-to-Head: Peter Moller & Michel de Zeeuw

October 11, 2013 |

The Global Business Services (GBS) model is enjoying a protracted stay in the limelight at present, adopted by some of the world’s foremost businesses. But do all those organisations claiming to have implemented it really have what they think they … Read More

Benchmarking for value: better business outcomes through better transformational outsourcing deals

July 19, 2013 |

This paper sets out a point of view on how transformational outsourcing deals can be made more successful and valuable by selecting a single supplier early, and appointing a Benchmarking for Value Advisor to mitigate the price and value assurance … Read More

Legal Process Outsourcing: has it reached a tipping point?

May 9, 2012 |

Most independent observers are in consensus that LPO is on the rise. However, greater insight beyond this overly simplistic soundbite is difficult to come by. One of the challenges in gauging the rate of uptake for LPO has been reluctance, … Read More

Back office savings go up in smoke

March 14, 2012 |

Whitehall departments have been criticised for overspending by £500m on schemes that were actually intended to save money. A National Audit Office (NAO) report in February 2012 found ministers had failed to offer “clear management” for the setting-up of pooled … Read More

Newly emerging offshore centres move centre-stage

February 17, 2012 |

A consistent theme at outsourcing conferences and the topic of discussion at seminars and web forums is the rise of China and India as outsourcing powerhouses. However, while the outsourcing giants of each country are likely to play a bigger … Read More