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Outsource magazine: thought-leadership and outsourcing strategy | May 27, 2017

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Derek Parlour

Partnership or good working relationship?

December 5, 2014 | 2

One of the things I find encouraging in the development of outsourcing is the increasing lead that clients are taking in the management of the outsourcing relationship. The acceptance of win-win as a reality, rather than a soundbite, and the … Read More

Outsourcing Nightmares: common outsourcing calamities

November 4, 2014 |

What are the most common mistakes companies make when outsourcing?

Joanna Swash Commercial Director, Moneypenny Not preparing in-house staff for the change. People generally don’t like change. We are creatures of habit and any suggestion of doing things slightly differently … Read More

Outsourcing Nightmares: our contributors look back in horror…

November 4, 2014 |

The Outsource community shares dreadful tales of woe…

Scott Thiel Partner and Head of Intellectual Property & Technology, Hong Kong, DLA Piper We once had a client that was determined to do a very complex corporate joint venture outsourcing when … Read More

Tricks of the Trade: Outsourcing Dos & Don’ts

October 28, 2014 | 1

In nearly thirty years in the outsourcing business, on both the client and supplier side, I have seen how things have been done right and how they have been done wrong. I would like to share from that experience how … Read More

Reasons for outsourcing: why would you do it in the first place?

July 31, 2014 |

So the question is “why would you outsource part of your business?” Reducing costs, getting a third-party supplier to handle a part of your business you don’t want to be that involved in, getting access to experts and emerging technology … Read More

The “I” Word: How can buyers best ensure they get the innovation they require from their outsourcing providers?

July 17, 2014 |

Outsource community members share their thoughts on how to find innovation within an outsourcing agreement…

John Gregory Global Business Services – Global Finance Lead, Kelloggs Buyers will sensibly build a savings target into their BPO contract to ensure focus on … Read More

The “I” Word: What does innovation mean to you?

July 17, 2014 |

Outsource community members share their interpretations of innovation…

Tony Cavaldoro Vendor Manager, Group Operations, Amlin PLC Simply, it can be anything that involves changing the way we do things, hopefully leading to an improvement (to the cost/security/time to market/reliability).  The … Read More

Is Multisourcing the Answer? That Depends on the Question…

July 14, 2014 |

The decision to outsource, and which outsourcing model to use, is a very important one. You need to look at the advantages and disadvantages of outsourcing in all the areas that it impacts including technology, human, strategy and financial. Outsourcing … Read More

Outsource #36 – Innovation (Summer 2014)

July 14, 2014 | 1

Read the digital edition of the Summer 2014 issue of Outsource here.

(Editor’s note from the Summer 2014 edition: Outsource #36 – Innovation)

It’s one of the biggest words in the outsourcing dictionary – but what does “innovation” really mean, … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

The Professionals: Derek Parlour, National Rail Enquiries

July 12, 2012 |

We continue our series of buy-side Q&As with some insights from Derek Parlour, Head of Commercial at the award-winning National Rail Enquiries…

Outsource: What are the three most important attributes you seek in a potential partner – and what one … Read More

Transformative Technology

June 26, 2012 |

Our OutsourceXplores series on Transforming Business Through Technology in association with Océ Business Services begins with an exploration of some of the biggest issues affecting the document services space today – and why no organisation can afford to get this wrong…

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Making Contact

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

The word “revolutionary” is bandied about extremely liberally, and frequently inappropriately, in business – but the impact of technology upon customer service over the last few decades certainly fits … Read More