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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Three tips for growing a mid-sized business in a world of change

April 26, 2017 |

Businesses have never faced such complex political, economic, social and digital forces as they do today. For example:

  • In the UK, Theresa May has formally announced the country’s intention to leave the European Union.
  • Gartner predicts 20.8 billion connected … Read More

Digital strategies without the hype: fundamentals for effective implementation

January 19, 2017 |

Undoubtedly, digital has huge potential: to fundamentally transform the business operating model; to unlock the “impossible challenge”; to greatly accelerate change; and to intimately connect a company to its customers in real time. However, digital can also expose a company’s … Read More

Why it’s time to lift the “paper weight” from your business

July 21, 2016 |

It’s 2016 and we have digital technology at our fingertips, yet few bank accounts can be opened without printing and signing a paper form. A student can’t get their exam results until an examiner manually crosses and marks their paper. … Read More

How outsourcing is enabling the digital enterprise

March 23, 2016 | 2

We know that digital processes create leaner, more agile operations, not to mention financial and time savings. So why are so many businesses still unable to part with the millions of pieces of paper which are printed across the globe … Read More

Britain’s transport industry: seeking solutions from the supply chain

February 2, 2016 |

Across all sectors of the UK economy, consumer-facing businesses are finding themselves caught between a rock and a hard place. On the one hand, consumer expectations are inexorably rising; driven ever higher by rapidly evolving technologies and an ‘at your … Read More

Keeping track of SLAs in the complex web of supply and demand

December 7, 2015 |

The rapid digitisation of the last few years has seen the business world take on a previously unseen level of depth and intricacy. Countless service providers are on hand to lend their expertise and enable firms to achieve new levels … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

The problem of paper documents made easy

April 30, 2013 |

The drive for more efficient use of office space and a shift towards digitisation is changing the way many organisations process, manage and archive documentation.  This has prompted an increasing demand for outsourced document management, such as off-site storage, … Read More

Transformative Technology

June 26, 2012 |

Our OutsourceXplores series on Transforming Business Through Technology in association with Océ Business Services begins with an exploration of some of the biggest issues affecting the document services space today – and why no organisation can afford to get this wrong…

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How Measurement Systems Analysis Can Improve Service Quality In Digital Mailrooms

April 15, 2011 |

A digital mailroom is a service where incoming mail is digitised and processed electronically. In a nutshell: usually the incoming documents are scanned, automatically categorised and then specific information is extracted from the documents based on the categories. With all … Read More

Paperless Money

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

One of the most prominent areas of growth in the global outsourcing space in recent years has been the set of activities which collectively can be considered as “document … Read More

The role of the digital mailroom in today’s business

March 31, 2011 |

Is the paperless office really achievable?

According to Gartner, the creation of a ‘digital mailroom’ is one of the most dynamic areas in the outsourcing space.

In very simple terms, it is an environment in which the mail arrives and … Read More